- Face2Face Documentation Advisor
Face2Face Documentation Advisor
Job Detail
Job Title: Face2Face Documentation Advisor
Salary: Up to £24,000 + benefits
Location: Manchester
Posted: 13/11/2024
or call 0161 836 9043
Job Purpose To deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting. |
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Job Overview We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key. |
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Day-to-Day Responsibilities · Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities. · Review case files and draft on the client’s behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations. · Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes. · Work positively with consultants to effectively manage their time and client expectations. · Create and maintain files, system logs and other administrative tasks. · Work towards the team objective of obtaining repeat business.
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What you Bring to the Team · Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role. · Customer service experience. · Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail. · Strongly focussed on delivering an excellent client experience at all stages. · A positive approach in a fast-moving, busy team environment.
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Why Join our Team? This is a particularly interesting and varied role working in a friendly and supportive team within a great company. Every day will be different, and your professional skills will be tested and stretched all the time. You will be helping people while at the same time working in a fast-growing environment that provides you with real opportunities for growth and advancement.
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or call 0161 836 9043