HR Planning / Call Handling Assistant

Job Detail

Job Title: HR Planning / Call Handling Assistant

Salary: £22,308 - £24,000 + benefits

Location: Manchester

Posted: 11/06/2024


or call 0161 836 9043

Responsible to:

Resource Planning Team Manager


Job Purpose

To work as part of a team of 9, handling client calls, taking information and reading case notes in order to triage the call or work item to the right team or consultant via a call transfer or setting up a call back appointment on the system.


This role is an excellent opportunity for anyone who would like to start out in HR. We will provide entry level exposure to HR as a career. Training opportunities will also be provided and providing the normal day to day performance standards are met, you may be able to move into our graduate scheme or our Employment Consultancy team, where a full program of training will be provided to you as a HR professional.

Day-to-Day Responsibilities

·         Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right ‘next action’ be it a scheduled call back or a direct transfer should the right consultant become available.

·         Listening intently to the client and setting the adequate expectations based on what they have said and what information is available to you from the HR system.

·         Use the telephone system ‘Openscape’ and the staff scheduling system in order to monitor the availability of staff who are able to receive incoming calls.

·         Ensure records are accurate by entering information onto the advice system and other relevant logs and computer systems, where necessary.

·         To ensure client confidentiality is maintained.

·         To establish and maintain efficient working relationships with colleagues and clients.

·         Administration tasks and clerical duties to include day to day workflow management of HR tasks within the HR system.

·         To occasionally handle internal calls from staff around workflows and task levels.


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the Company.


The above describes the broad framework within which the post holder will operate.  It will be subject to regular review with incumbent and the Company reserves the right to change or alter the duties contained therein to reflect the needs of the business and the personal and professional development of the post holder.


What you Bring to the Team

·         A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.

·         Ability to work in a fast paced environment.

·         Strong time management skills.

·         A dynamic and flexible approach, as well as the ability to work under pressure.



Why Join our Team?

This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of employment relation issues across all different sectors. The office is fast-paced and busy so we look for colleagues who have a positive and results focused attitude. Through training and development we make sure that everyone who works here has the resources they need to build their careers. This established team also allows for opportunities to earn commission from successful showcasing of other products. So, if you are ambitious, focused and have a passion for employment law you’ll soon discover that there are unlimited opportunities for you at Peninsula.



or call 0161 836 9043

Sign up to our newsletter

Get the latest news & tips that matter most to your business in our monthly newsletter.