Lead Audio Typist (HR)

Job Detail

Job Title: Lead Audio Typist (HR)

Salary: £23,500 + benefits

Location: Manchester

Posted: 01/05/2024


or call 0161 836 9043

Job Purpose:

The role requires a driven, motivated, and enthusiastic team member who possesses a key attention to detail. The function of the role is to provide administrative support to our Employment Law Consultants, with regards to the transcribing and editing of audio recordings.


Job Overview:

This role requires you to work both individually and as part of a dedicated team; cross referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. You will also work with the Department’s leadership team to drive up standards, both in terms of SLA compliance and the quality of the work produced.

Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service.

The reviewing of audio recordings may even provide a successful candidate, a great insight into the world of Employment Law.  If applicable, this could be a great ‘first step’ opportunity, for someone looking to build a career in HR!


Day-to-Day Responsibilities:

  • To cross reference an AI generated transcript with recordings taken from our Employment Law Consultants’ meetings. Such recordings will range from informal meetings (Welfare and Investigations) to more formal workplace hearings (Disciplinaries, Appeals, etc).
  • To work alongside a team of audio typists, to ensure that deadlines are met and that recordings are typed up verbatim.
  • To communicate efficiently with our Employment Law Consultants & the wider Face2Face Department.
  • To support & assist with any Transcription enquires (both internal and external).
  • To be responsible for the administrative function of logging & accurately updating Transcription Service records.
  • To support the Operations Manager and Head of Face2Face Operations in the ongoing development of the team and the service.
  • To support and coach newer members of the Typist team or members of the team who are struggling to meet SLA’s.
  • To work positively with Consultants to effectively manage client expectations.
  • Work towards the team objective of obtaining repeat business.


What you Bring to the Team:

  • A ‘can do’ attitude with a desire for accuracy
  • Ability to work in a fast-paced environment
  • Organisational; and time management skills
  • Excellent attention to detail
  • A dynamic and flexible approach
  • Ability to work under pressure
  • Excellent reading and listening skills


Desired Competencies:

  • Excellent listening skills with an ability to adapt to transcribe different voices / accents
  • Experience of MS Office Outlook, MS Teams, Microsoft word and Stream
  • Key time management skills, with a quick turnaround of tasks
  • Excellent word processing / audio typing skills.
  • Positive approach to change

or call 0161 836 9043

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