Job Overview

 

To prioritise workforce optimisation of tasks within the legal services department. Have the

ability to work with various systems to audit and enter vast amount of data and information.

Be required to speak daily with legal consultants to ensure SLA is achieved and diaries

are optimised efficiently.

 

 

Day-to-Day Responsibilities

• Co-ordination of Legal Expert’s diaries and the ability to prioritise their workloads effectively.
• Administrative tasks such as case reviews, gathering important information from emails and teams’ requests, then inputting data into various systems.
• Auditing and housekeeping tasks from numerous systems.
• Logging-in and allocation of cases.
• Contract checks and reviews.
• Meet departmental and company protocols and KPI’s.
• Liaising daily and frequently with Legal Experts over teams, email and face to face regarding their workloads and requirements.
• Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need for the calls is to usually gather information to allow the Department to plan and run more effectively.
• Provide support to the resource Planning Team Lead/Client Liaison Officer as needed to deputise in their absence.

 

Key Skills

 

• A ‘Yes I Can’ attitude – solution oriented.
• Ability to work in an extremely fast-paced environment.
• Time management & effective organisational skills.
• Strong communication skills via all mediums.
• Ability to prioritise tasks.
• Ability to use your own initiative and problem solve.
• Auditing skills.
• Microsoft office skills are desirable but not a necessity.
• Team player.
• Workforce planning experience would be an advantage.