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Work Force Planning Administrator/Receptionist

Job Detail

Job Title: Work Force Planning Administrator/Receptionist

Salary: Up to £23,000 + Benefits

Location: Manchester

Posted: 11/06/2024


or call 0161 836 9043

Job Purpose

Working within the sales departments this role will take full ownership of the allocation of HR and H&S support on all sales opportunities through varies sales channels, ensuring that each resource is utilised to its full capacity. Provide a first class telephone service to our clients, ensuring the client's needs are assessed and dealt with in accordance with our call handling requirements.


Job Overview

As part of our work force planning and sales team you will become an integral part of the sales operation working closely with both internal and external sales. The ideal candidate will be positive have excellent communication skills and an ability to build positive rapport and provide our customers with a good experience. The role has an analytic focus and will require an individual that is attention focused, with strong communication skills and the ability to forge strong relationship across various department.



·         To manage the allocation of HR & HS supports to each sales appointment.

·         To monitor all incoming appointments and cancellations and ensuring prompt and accurate allocation.

·         To maintain an accurate record of appointments through our CRM System Salesforce and other systems as may be needed.  This will require close monitoring and accurate completion of staff movement, diary system and weekly/daily sales figures.

·         To utilise available records, to identify statistics that will benefit the growth and success of the team. For example, sales communication channels and conversions with and without supports.

·         To ensure that appropriate times is provided to each appointment and that the support teams are attending meetings for the allotted time.

·         To liaise closely with the Business Development Mangers to ensure that they are utilising this resource and using to the benefit of the growth of the business

·         Forge strong relationships across the Sales departments to ensure that there is clear lines of communication for the allocation and usage of sales supports.

·         In consultation with the Campaign Manager and Telemarketing Director identify any gaps that will increase the functionality of the department.  

·         The role is analytic focused and will require analysis of data on a regular basis working with the direct manager of the team.

·         Receiving inbound enquiries regarding Peninsula services, assessing the call and directing to the relevant department

·         Utilising salesforce and various inhouse systems

·         Working within SLAs in terms of call handling times and quality standards

·         Providing excellent customer service on every call

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.


What you Bring to the Team

·         A “can-do” attitude, a thirst for knowledge and the ability to communicate effectively within the team.

·         A warm, outgoing personality

·         Desire to provide outstanding customer service

·         Excellent telephone manner

·         Competent IT skills

·         Attention to detail including grammar and spelling

·         Strong organisational and interpersonal skills

·         Ability to work in a team

·         Ability to work in a fast paced environment.

·         Strong time management skills.

·         A dynamic and flexible approach, as well as the ability to work to set timelines

Since 1983 Peninsula has been providing HR and Health and Safety outsourcing to small businesses across the UK. We are the global leader with over 100,000 clients worldwide. 



Why Join our Team?

This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of employment relation issues across all different sectors. The office is fast-paced and busy so we look for colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers.



or call 0161 836 9043

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