There are times when it is not possible to obtain privacy or find sufficient time to make a telephone call to discuss a staff problem or safety issue. This is where using the Advice Section within Peninsula’s online service BusinessWise can really help. Once you are logged in to the service, and depending upon your access rights, you can ask a question of our dedicated Employment Law Advisors online using the simple step-by-step ‘Request Advice’ function. You can make a request for an Advisor to call you back to discuss the issue raised or ask the Advice Team to simply update the secure, confidential BusinessWise Advice Log for you to peruse at your own leisure.
The BusinessWise Advice Log is a full archive of all issues our Advice teams are dealing with for you organisation. Whether it be an ongoing problem or a historical issue, you can get details of all questions asked, all advice given and download any documentation associated with the query to assist you complete the matters in hand.
• Current Issues Are the ongoing issues the Advice team are currently dealing with. After viewing the details there is an option to add extra information or attach documents to be send directly to one of our dedicated Advisors without the need for lengthy discussions to recap the situation.
• Closed Issues These are the queries that our Advice Team have helped bring to a conclusion and no longer causing immediate problems. If you need to refresh your memory on previous issues this is the place to go and should any of the issues rear their head again, you can simply re-open the job and, again, one of our Advisors will be on hand to talk you through the problem.
From here you can also generate the Advice Summary Report, this will provide you with a full breakdown of all contact between you and the Advice Team, handy if an audit trail is required for any issue but can also provide simple information at-a-glance.
Finally, there is full access to all information and documents, making the BusinessWise Advice section your one-stop shop for managing all Employment Law and/or Health & Safety queries.
If you are a Peninsula client and are not yet taking advantage of the BusinessWise complimentary service, or you are a BusinessWise user who requires more information on any issue raised in this article, please contact the BusinessWise Helpdesk on 0844 892 2780 Monday – Friday 9am-5.30pm where a member of the team will on hand to assist.
BusinessWise offers a range of tools and features to registered users to assist in managing the ongoing obligations associated with running an effective and legally-compliant business and is provided as part of our portfolio of consultancy services. If you are not yet a Peninsula client, simply go to www.pbsnet.com and click on ‘Contact Us’ to get in touch.