Peninsula empowers our managers to manage their staff

Adham Hotels Group own seven hotels across the UK, ranging from the heart of the Peak District to the seafront in South Shields.

Teresa, Group Revenue Manager, discusses how Peninsula helps drive HR confidence and consistency across the group.

With multiple hotels across the UK, and no central HR team, it’s Teresa’s priority to keep managers aligned.

It’s important for all managers to treat staff in a way that’s safe, fair, and consistent. But if Teresa had to intervene with every HR issue across every hotel, it would be “like herding cats.”

Some hotel managers often don’t have formal HR training which, without external support, could lead to mishandling of employee issues. For example, managers may be unaware of how to navigate procedures like a dismissal or grievance.

If managers don’t follow the correct protocol, it could bring legal risk to the group.   

And without a strong HR presence, employees may feel unheard or disengaged – leading them to quit in search of a more supportive employer.

So Adham Hotels Group wanted:

• Heightened consistency – the same employee experience across all hotels.
• A strong HR presence – for staff to feel encouraged, protected, and supported.
• Reduced HR risk – for all managers to follow a legally-safe employment law process, at all times.

That’s why Adham Hotels Group partners with Peninsula for unlimited HR advice and support.  

Through Peninsula, all hotel managers have 24-hour, unlimited access to employment law advice.

Peninsula’s CIPD certified advisers are available all day and night, each day of the week. So any time a manager encounters a conduct or performance issue, they can call a consultant for personalised, practical support – no matter what time it is.  

And with an average answer time of eight seconds, managers enjoy rapid support to tackle issues straight away.  

Plus, Peninsula’s documentation specialists developed workplace policies, handbooks, and contracts to roll out across the group.

It means that new starters are welcomed with a package of professional onboarding documents, outlining their entitlements and probation process. It helps to reinforce the group’s culture, and keep staff engaged as they progress within the business

• Employee handbooks

  Making staff feel part of a culture that cares.

• Unlimited 24-hour advice

  Supporting all managers in making safe, fair, and legally-sound HR decisions.

• Consistent workplace policies

  Having centralised policies means that every manager and hotel can save time with the same rulebook.

With shared workplace policies across the group, managers don’t need to second guess how to handle a staff issue.

From staff pregnancies to performance issues - if a manager is unsure how to navigate a situation, they can read their dedicated workplace policy for guidance.

Whether a manager is in the Peak District, or in South Shields, they can easily access the same, safe HR processes through their online HR software.

It saves Teresa from individually intervening every time an issue occurs, which could lead to conflicting or inconsistent management. Having Peninsula’s support drives HR safety and consistency across all seven hotels.

• A strong HR presence for staff

  Employees feel supported with robust HR processes and procedures.

• A sounding board for managers

  With unlimited advice, managers can rule out risk while growing their understanding of HR.

• A safety net for the group

  Tribunal risk is lowered when every manager follows a correct process to manage staff.