What are the requirements for data protection complaints process?

There are four key legal requirements that a business must follow to ensure compliance. These are:

• Provides a clear way for a complaint to be made.

• Acknowledge complaints within 30 days.

• Investigate the complaint and keep the complainant in question informed of process.

• Clearly communicate the final decision to the complainant.

How can your ensure compliance?

Businesses can ensure compliance with the data protection complaints process, such as:

• Ensure privacy notices are updated and data subjects are made aware of their statutory right to complain.

• Implement your complain procedure - this should be documented.

• Ensure staff are fully trained to deal with data protection complaints.

What is included in your free data protection complaints policy?

Included in your free policy is:

• Your roles and responsibilities when it comes to handling data protection complaints.

• Different types of data protection complaints that can be raised.

• How a data protection complaint can be raised.

• How a data protection complaint should be handled.

• How a data protection complaint should be recorded.

Download your free data protection complaints policy here

Our experts have developed these notes covering the changes to data protection complaints to ensure your business is prepared and protected.

Beyond this, Peninsula provides exceptional HR support for businesses throughout the UK. Partnering with us unlocks:

• Access to 24/7 guidance

• Reviews of your documentation

• Market-leading HR software

Do you want to learn more? Contact us today.