Since switching to Peninsula, I have saved thousands of dollars in legal costs.


Mahogany Salon and Spa

Mahogany Salon and Spa

Mahogany Salon and Spa
  • Business size

    Franchise group

  • Support

    Health & safety support

  • Industry

    Retail

Background

A visit to a quality salon and spa can not only enhance a customer’s appearance but boost their self-esteem and make them feel good about themselves. It’s a place where people go to get pampered, relax, and unwind from the stresses of everyday life.

Mahogany Salon and Spa has been providing high-quality luxury services to its guests [clients] for over 20 years at its location in Stittsville, Ottawa. They opened the Carleton Place location in 2010 and recently launched the Mahogany Medical Aesthetic Clinic.

“We offer an extensive list of services that includes everything from manicures and massages to hair styling and body treatments,” says Catherine Wood, Owner, Mahogany Salon and Spa. Her daughter Krystin Wood is the Director of Operations of all three businesses.

Mahogany Salon and Spa has been a Peninsula client since 2018.

Challenges

It was when the pandemic hit that Catherine said she was glad she signed on with Peninsula.

“I needed reassurance about the correct processes to follow. For any legislation changes, I found Peninsula’s continual updated documentation invaluable. It meant that I didn’t have to scramble around to decipher what I needed to do,” says Catherine.

We had a Peninsula sales rep visit us. He talked to us about how Peninsula’s services could fill our need for HR support. We looked at a few different companies and decided that Peninsula met our needs.”

According to Catherine, Peninsula’s services have been instrumental in helping the business save time, reduce costs, and manage potential risks. When it comes to keeping up with the latest rules and regulations, instead of spending valuable time conducting research, Catherine and her colleagues can now rely on Peninsula’s expert advice simply by picking up the phone or sending an email. As the business continues to expand, Catherine finds herself speaking to Peninsula more and more frequently.

“One of the most significant benefits of working with Peninsula is the savings I have made. Before using their services, I used to spend a fortune on legal expenses related to HR matters. But Peninsula’s services are a fraction of the cost. Since switching to Peninsula, I have saved thousands of dollars in legal costs,” says Catherine.

24/7 support

Over time, Catherine says she’s realized the benefits of having HR support, not only for one-off situations, but for ongoing 24/7 professional HR support.

“At the time, I didn’t realize the value of Peninsula’s services. We thought we just needed health and safety support. But over the long term, having Peninsula’s support helped us grow. We could deal with HR issues easily. We no longer had to turn to the Internet to figure out what to do in case of an issue.”

For Catherine, this has been one of the most useful aspects of using Peninsula’s services. As a business owner, she often finds it challenging to make important calls during regular working hours when her time is occupied with other tasks. However, with Peninsula’s 24/7 availability, she can easily reach out for assistance during weekends or evenings when she has a bit of downtime.

“I feel relieved knowing that I can seek answers to any queries I may have at any time,” says Catherine. “Being able to access Peninsula’s support outside of typical business hours has been invaluable.”

Mahogany Salon and Spa
Catherine

The Peninsula Service

By using Peninsula’s services, Catherine has been able to avoid the expense of hiring a full-time HR person, allowing her business to operate more efficiently while saving costs.

“I cannot recommend Peninsula enough. I have had to deal with disgruntled employees, but thanks to Peninsula’s expert support, I have never lost a case. Their legal support is top-notch and has been crucial in helping me navigate difficult situations,” says Catherine.

- Catherine / Owner

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  • Up to date policies

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  • Relevant risk assessments


Feefo Customer Rating 4.8 out of 5

4.8/5

Independent Service Rating based on 1444 verified reviews.

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