H&S Face2Face Diary Planner / Administrator

Job Overview

To be a member of the Face2Face team, your role is to assist the Sales Team with planning Consultant diaries in line with defined priorities and targets.  On a daily basis, BSC’s call clients and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms & conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once the service is agreed, the matter would then be passed onto the Diary Planner / Administrator, who will ensure the client has a smooth journey, prior to their meeting with the H&S Consultant.  Within this, the role will be to minimise travel, through effective Geographical Planning & to ensure that the matter is dealt with promptly and efficiently.  The role will also assist the Director – Face2Face with additional tasks, like daily / weekly reporting.

Responsibilities:

·         To ensure no more than 15 x F2F Engagements are “unplanned” by the end of each working day;

·         To liaise with the H&S Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times;

·         Visits to be planned by Consultant’s allocated postcodes to minimise travel;

·         Reschedule cancelled appointments for next available date;

·         Any other assistance required within the Face2Face Department to ensure it’s smooth running.

What you Bring to the Team:

·          B2B experience is advantageous;

·          Pro-active and self-motivated attitude: Staff are expected to take responsibility;

·          Strong customer service experience;

·          Outgoing personality, with strong organisational skills and a tenacious nature;

·          Professional and intelligent approach to work;

·          Good business acumen, articulate, uses initiative;

·          Strongly focussed on delivering an excellent client experience at all stages;

·          A positive approach in a fast-moving, busy team environment;

·          Strong Negotiation skills;

·          Problem Solving;

·          Geographical awareness;

·          Maintain and build internal relationships.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the department and the overall business objectives of the organisation.

Why Join our Team?

This is a particularly interesting and varied role working in a friendly and supportive team within a great company.  Every day will be different, and your professional skills will be tested and stretched all the time.  You will be helping people while at the same time working in a fast-growing environment that provides you with real opportunities for growth and advancement.