Snr & Corporate Payment Team Member

Job Purpose

This is key role in the Peninsula Business Services (PBSUK) Payments Team department in our Manchester Head Office,  requiring significant interaction with key stakeholders on the Corporate Clients Team and occasional contact with other Group companies’ Payment Teams. The role provides full accountability and responsibility for efficient cash collection and escalation of issues of the Corporate client portfolio (+300 clients), whilst simultaneously providing an outstanding level of service and engagement with the client. The role also promotes the Super Coach initiative by providing additional  support of system training for new starters across the Group Payments Teams.

Job Overview

With a direct reporting line into the Group Head of Credit, the position requires an individual who is bright, confident and an excellent verbal and written communicator, with both a minimum of four year’s experience in a Payments and Client Service focused department and experience in delivering training to individuals and small groups.

.

Day-to-Day Responsibilities

·         Take full responsibility for the efficient collections of the PBSUK Corporate client portfolio.

·         Liaise with the Corporate Client Team when any issue is identified that might impact the timely payment of a client’s account.

·         Providing “Super Duper Service” when engaging directly with the Corporate client with a full appreciation of the SLA’s and relationship management that apply in each specific case.

·         Adhere to and also apply a continuance improvement process, to the established procedures for dealing with the Order to Pay cycle of Corporate clients.

·         Participate and contribute the monthly Corporate client review call, providing a full list and update of actions applied to all overdue balances.

·         Provide on-line (or occasional F2F) system training sessions to other Group Payments teams and new starters when required (principally Onguard/SuccessFlow/Dimensions/SharePoint).

·         Provide occasional additional resource support to other UKI Payments teams when required.

·         Act as an alternative escalation point for the PBSUK Payments Team members when the Team Lead may not be immediately available.

The above is not an exhaustive list and the role will be expected to perform different tasks to support the changing demands of the function and the overall business objectives of the Peninsula Group.

Role Metrics

·         Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.

·         Maintenance and monthly distribution of the Corporate Client portfolio ledger with collection actions update.

·         Ensure consistent application of Corporate client collection/escalation procedures.

·         Provide system training within 7 working days of the new starter date.

Why Join our Team?

This is a fantastic opportunity to demonstrate your abilities by taking full responsibility and accountability for the PBSUK Payment team function.  There’s opportunity to develop your career further if you wish, but whatever your starting point, you are guaranteed to grow and develop your knowledge and abilities and to feel that you are making a real difference.