The BusinessWise Helpdesk offers our clients with a unique resource: this team is solely dedicated to assisting our users in making the absolute most of the functionality available within our online service – provided exclusively and at no extra cost to Peninsula’s clients.
Our team of dedicated Assistants provide over-the-telephone support to any user requiring help with the service. The Helpdesk staff all hail from a service-delivery background and as such don’t tend to use technical jargon but instead will use plain and simple English to explain the service and the features within.
The team deal with a variety of queries each day and here we run through three of the most Frequently Asked Questions we currently receive:-
I’ve forgotten my BusinessWise login details – what do I do?
Don’t panic! Providing you can give correct answers to some basic security questions we can reissue you with your login details, to your registered email address, there and then whilst you are on the line. Simply call the Helpdesk, ensuring you have your Peninsula client account number handy, and our team will see to the rest.
How do I go about setting up other people with access to my BusinessWise account?
It is very easy to set up new users to access your BusinessWise account – but you will need particular access rights to carry this out, for obvious reasons. Providing you do have those access rights, you simply need to navigate to My Account, located in the top right of the BusinessWise site. Then in the Account Maintenance section, click on ‘Add A New User’. Simply complete the details on-screen, grant the user access to the different features of BusinessWise, as required, by using the checkboxes listed, and click Save. All you then need to do is let the new user have the details of their BusinessWise login.
How do I set up my BusinessWise account to reflect my different sites?
If you have more than one premises, site or location from which your business operates, you may wish to set-up each of these as an Area within your BusinessWise account. The Areas feature is easy to use and users (with the appropriate access rights) can establish a number of these as needed: employee and/or Health & Safety data associated with each Area can then be controlled as necessary. Simply click on the Areas tab in the top-right hand corner of the website. If this is not available, the Areas function may not have been activated – simply speak to the BusinessWise Helpdesk team who can assist.
BusinessWise offers a range of tools and features to registered users to assist in managing the ongoing obligations associated with running an effective and legally-compliant business and is provided as part of our portfolio of consultancy services. If you are not yet a Peninsula client, simply go to www.pbsnet.com and click on ‘Contact Us’ to get in touch.
For more information on the services available to you through BusinessWise, contact the Helpdesk on 0844 892 2780
BusinessWise: The Helpdesk
September 24 2010