
Guide
How to conduct a job interview
In this guide, we'll look at what a job interview is, how to conduct an interview and where it sits within the job application process.
- Recruitment
Kate Palmer, HR Advice and Consultancy Director
(Last updated )
Kate Palmer, HR Advice and Consultancy Director
(Last updated )
You’ve noticed an employee isn’t pulling their weight. They haven’t met their targets. They don’t seem as engaged with the work. As a boss, you already have a million things to think about – so you don’t want to add staff performance to the pile.
You invest in your staff. And if you’re not seeing the value of that investment, you need to tackle the issue now.
But before you jump to dismissal, try these six HR-approved ways to get your employee back on track…
If you notice an employee is underperforming, sit them down for an informal one-to-one.
Find out what the underlying issue is. They might have a health problem they’re worried about. Or a personal issue at home. They might worry that telling you will affect their future in the company.
Encourage open communication with your employees by having an open-door policy. Reassure staff that anything they share with you is confidential. Provide constructive feedback and solutions to performance issues.
If they’re struggling with work, offer further training. If they’re struggling outside of work, consider whether flexible working might help.
Think about how to support your staff. Accommodating your employees can go a long way in boosting morale. It also encourages them to stay honest and open with you.
If your employee doesn’t know what they need to improve on, they can’t improve. You can help them by creating an improvement plan. This should include realistic goals for them to achieve by a certain date.
Then, keep checking in with them to see how they’re getting on. When you regularly evaluate your employee’s progress, it’ll motivate them to work harder.
It also gives them the opportunity to share any issues they might be having on their journey. You can adapt the plan around your employee, so you avoid the risk of overwhelming them.
Is your employee struggling to work because they don’t have the resources? Do they not feel they’ve received enough training? Ask them what they need and take note if they say they need more support.
Investigate these claims. Your staff might point the finger at colleagues or lack of support before accepting personal blame. But being willing to make changes and invest in resources shows you care. Plus, it shows that you’ll do what it takes to support your employees in their roles.
Your employees are more likely to work harder if you provide incentives. Consider offering staff bonuses, pay rises or extra leave as a reward for hard work. Rewards make workers feel appreciated. Showing your staff that you value them and the work they do encourages them to be the best they can be.
It’s good to regularly acknowledge good work with praise too. If your employees meet or exceed targets, give them recognition for their achievements.
Your improvement plan, training, or reward scheme might not improve your employee’s performance. So, it would then be reasonable to consider a capability procedure. You should outline this procedure in your company policy.
In a capability procedure, you take steps to determine whether your employee is capable of doing the job. These steps include:
If your employee’s performance improves, you can end the formal capability procedure. If there’s still no improvement after warnings and support, you can dismiss them. And you should be legally protected against unfair dismissal claims if you follow the above steps.
Find more information about carrying out a capability procedure here.
If you want to keep your employee in the company, you could offer them a different role that may be better suited to their skillset. Or a less senior position with fewer responsibilities.
Offering alternative employment could help your case in an unfair dismissal claim. It shows you explored every avenue to keep your employee.
If you decide to give your employee a new role, this may mean offering them a new employment contract or amending their current contract. Prepare for the fact that your employee can refuse this.
If they agree to the change, you need to sign off a written agreement through a contract amendment letter.
No time to handle performance issues? Not sure how to start disciplinary action?
Whatever your situation, one thing is certain. You don’t want to face an unfair dismissal claim because you missed a vital step in a disciplinary procedure. And this is easily done if you’re not an employment law expert.
With Peninsula Face2Face, you don’t need to deal with a difficult staff situation alone – or at all – if you don’t want to.
Your HR expert will meet with your employees on your behalf. They’ll handle disciplinary meetings, capability procedures and even carry out dismissals for you. Or, if you want to take the reins, they’ll coach you through the process. With any challenging HR case, you’re protected against legal risk.
See for yourself why Peninsula is the UK’s favourite HR and health & safety provider. Tap below to unlock free advice, policies, e-learning, and more.