Looking for HR consultancy services on your terms? Then try HRFace2Face

Do you find that dealing with complex HR issues, such as disciplinaries and grievances, takes your attention away from other core business activities?

Would having an HR consultant on call help you to manage your business and resources more effectively?

Peninsula has been assisting companies with their HR responsibilities for over 30 years, and currently serves around 30,000 clients. In response to their requirements, we’ve developed HR Face2Face – a premium service that offers pay-as-you go support when it’s most needed.

What can HRFace2Face do for you?

This fully insured HR consultancy service gives you the opportunity to hand over the hard work to an expert, freeing up your precious time to focus on other important matters.

We understand that there’s a wide range of challenges you may face from time to time, so our consultants are here to help with anything, including:

  • HR investigations
  • Grievance and appeal hearings
  • Disciplinary and appeal hearings
  • Capability and appeal hearings
  • Medical capability and appeal hearings
  • Redundancy consultations
  • TUPE consultations
  • Organisational restructures
  • Settlement agreement discussions.

How does it work?

While the HR assistance we provide may be complex, the process is pretty simple. Your HRFace2Face advisor will:

  • Advise on the arrangement of meetings
  • Assist in the preparation of relevant correspondence
  • Visit your premises to conduct, or support you to conduct, the necessary meeting
  • Undertake any necessary investigations
  • Provide appropriate written outcomes

Want to learn more about our HR services?

For more standard HR support, don’t forget that Peninsula clients also have access to our 24-Hour Employment Advice Service.

You can also meet our HRFace2Face Consultants and Office staff via the links, or take a look at some recent HRFace2Face testimonials to find out what other clients say about our service.

You may also be interested in attending one of our informative HR Seminars – invaluable advice and assistance, completely free of charge.

Accessing HRFace2Face is easy – call us now on 0161 827 8561 or email hrface2face@peninsula-uk.com

Head of HRFace2Face


Joseph Kemp

Joseph was called to the Bar in November 2007 after obtaining a Law Degree at Manchester Metropolitan University. He spent some time working in private practice conducting personal injury work before joining Peninsula in February 2009, initially as a member of the Case Preparation Team. Joseph quickly progressed to the role of Employment Tribunal Advocate and has since appeared at Tribunals throughout the UK defending all types of claims. Joseph was the original member of Peninsula’ Rapid Response team dealing with late-notice cases and new clients, attempting to obtain the best practical and commercial resolution appropriate in the circumstances. Due to his success within Peninsula, Joseph has now been appointed as the Head of HRFace2Face.


HRFace2Face Consultants


Alison Steinmetz – HRFace2Face Consultant

Alison qualified as a solicitor in 2001 and has specialised in employment law since that time. She has represented Respondents at Employment Tribunal from a wide range of market sectors for large and small organisations. She has also acted for high earning Claimants when working in private practice. Alison’s background before studying to become a lawyer, was as a qualified nurse and ten years spent in sales and marketing in the pharmaceutical industry and magazine publishing. Alison is now a dedicated member of the HRFace2Face team, whereby she primarily conducts Disciplinary Hearings and grievance meetings.



Mark Thompson-O’Connor – HRFace2Face Consultant

Before joining Peninsula in 2011 to work as an Employment Tribunal Advocate representing Peninsula clients around the country, Mark specialised in employment law as a Solicitor representing clients in both contentious and non-contentious employment law matters. Mark has also worked as a Senior Legal Adviser for the National Farmers’ Union (NFU), during which time he advised farmers and growers on all aspects of employment law, commercial law and civil litigation, in addition to advising the NFU on legal and policy matters relating to employment law and European and domestic legislation. Due to his success at Peninsula, Mark has since been transferred to the HRFace2Face team.



Linda Satterley – HRFace2Face Consultant

Prior to joining the HRFace2Face team, Linda worked for a major firm in the financial services industry for over 25 years. For 15 years she specialised in employee relations which ranged from conducting welfare and grievance meetings through to disciplinary hearings and appeals. Later Linda focused on providing support in such meetings to be chaired by managers within the business. This involved providing appropriate HR and employment law guidance and direction to the hearing manager responsible for the decision.Linda also has considerable experience originally gained through her Trade Union duties. This includes settlement negotiations, TUPE cases and redundancy situations.In her free time, Linda enjoys travelling and attending spin exercise classes.



Andrew McCabe – HRFace2Face Consultant

After training as a Solicitor, Andrew joined Peninsula in 2000 as an Advisor before transferring to the Advocacy Department representing clients on a range of issues at most Tribunal venues. He left in 2005 and co-presented a weekly programme called ‘Employers Law Insight’ on LegalTV in which he discussed a different area of employment law and took calls and email enquiries from the viewing public. He then worked on a locum basis for various Local Authorities initially dealing with mass Equal Pay litigation during which time he completed a Masters Degree in Business Law. He returned to Peninsula in 2015 to join their dedicated HRFace2Face Team to provide his experience in resolving employment issues in the workplace.



Kuldeep Chehal – HRFace2Face Consultant

Kuldeep qualified as a solicitor in 1995 and practised law both overseas and in the UK, before joining Peninsula’s advocacy team in April 2009. He has conducted a variety of employment cases for and against employers of all sizes whilst in private practice. He is a serving Magistrate in Warwickshire and also holds a Master’s degree in Employment Law. Kuldeep joined the dedicated HRFace2Face team in 2014.



Mark Silvey – HRFace2Face Consultant

Mark graduated from the University of Kent after studying law and criminology in 2006 and went on to obtain a Graduate Diploma in Law. Mark gained extensive advocacy experience representing immigration and asylum claimants in the Asylum and Immigration Tribunals before joining Peninsula in 2011 as a member of the Advocacy Team. Mark joined the dedicated HRFace2Face team in 2014.


Sharlene Hernandez – HRFace2Face Consultant

Sharlene joined the professional arena on the financial stage, where she qualified as an Accounting Technician before diverting her interests to Business, Marketing and Human Resources. After the birth of her daughter, Sharlene wanted a new direction in life so she averted her attention to Law, where she is now an Associate Member of the Chartered Institute of Legal Executives. Not one to stay still for any period of time, Sharlene recently qualified as an accredited Mediator, thereby enhancing her skill-set within the HRFace2Face Team, which she has been a member of since Spring 2016. Outside of work, Sharlene has a keen interest in mountains, reading and running, so she can often be found running up a mountain where she will then spend some time with a captivating novel.


Graham Hall – HRFace2Face Consultant

Graham qualified as a solicitor in 1997 specialising in employment and personal injury law. In 2003 Graham set up two legal practices in Swansea becoming the managing partner of both practices, one specialised in employment and personal injury law, and the other in coal miners’ compensation claims. Graham has represented both Claimants and Respondents at Employment Tribunal and has over 20 years’ experience in employment law, advising on all aspects including Redundancy; TUPE; grievance and disciplinary; contract drafting; settlements; organisational restructure and staff performance issues. Graham joined the HRFace2Face team in 2016..


Debbie Ramsden – HRFace2Face Consultant

Debbie is an Associate Member of the CIPD with over 20 years’ experience in Human Resources. Before joining Peninsula in October 2016, Debbie worked as a HR Business Partner for the Derbyshire, Leicestershire, Nottinghamshire and Rutland Community Rehabilitation Company. Debbie worked in partnership with senior stakeholders providing advice, guidance and support on various employee relations issues including, change management, discipline, grievance, harassment, capacity building and complex medical capabilities and TUPE. She has a particular interest in medical capability issues as a result of her previous experience in the public sector conducting ill health retirements, dismissal on grounds of capability and redeployment due to disability. Outside of the office Debbie enjoys watching most sports, particularly football (having previously played for Nottingham Forest Ladies FC) and Moto GP and Superbikes. Debbie enjoys nothing more, than riding her motorbike in the countryside with her partner.


Carmel Walberg – HRFace2Face Consultant

Before joining Peninsula in October 2015, Carmel worked independently as a specialist in all aspects of Employee Relations, specifically Investigations, Disciplinary, Appeals, Medical Capability, Welfare and Settlement Hearings. Carmel is a chartered fellow of the Chartered Institute of Personnel and Development having gained the Advanced Certificate in Employment Law. Carmel has worked for the last two years supporting many businesses over a variety of sectors, prior to this she spent ten years within the retail and hospitality sector as a Manager and HR and Training Coordinator. Carmel joined the specialist HRFace2Face team following a six month period in The Employment Consultancy department creating and critiquing all employment documentation. In her “spare time” Carmel enjoys swimming and taking care of her two feisty children.


Joseph Gill – HRFace2Face Consultant

After converted to law after completion of his original degree, Joseph completed both the Graduate Diploma in Law and Legal Practice Course at the College of Law, and as a result was awarded a law degree in 2009. Prior to joining Peninsula, Joseph was in private practice as a Solicitor specialising in employment law. He represented employers and employees on a wide range of contentious and non-contentious legal issues. Joseph represented clients from many industries including manufacturing, retail, financial, aviation, and the third sector, and prided himself on providing these clients with tailored and practical advice. Outside of work he enjoys sport, travel and food. Joseph joined the HRFace2Face Consultancy Team in 2016.


John Carter – HRFace2Face Consultant

John qualified as a Solicitor in 1991 and practiced as a Solicitor in the fields of employment law and litigation before joining Peninsula’s HRFace2Face team in 2016. As a solicitor he was instructed to represent both employers and employees in a wide range of employment law related issues including claims in the Employment Tribunal and conducting and advising on disciplinary, grievance and medical capacity hearings and negotiating settlement agreements. He has a particular interest in disability issues as a result of his previous experience in conducting personal injury claims for severely injured claimants. Outside of the office John enjoys hillwalking, bird watching and watching most sports.



Naomi Sayers – HRFace2Face Consultant

Naomi studied Law with French at the University of Ulster and after completing the Bar Vocational Training Course at Manchester Metropolitan University, was called to the Bar of England and Wales by Lincoln’s Inn in 2012. Before joining Peninsula’s HRFace2Face Team, she worked as a Legal Assistant in the Disputes Department of Herbert Smith Freehills. Naomi is a facilitator for a voluntary organisation in Northern Ireland that runs workshops to educate teenagers of the dangers of drugs and alcohol abuse. She enjoys travelling, tennis and has a black belt in JuJitsu.


In the HRFace2Face office



Sarah Nowell – HRFace2Face Paralegal

Sarah joined Peninsula Business Services in 2009 as a Client Specialist, focussing upon managing the service our clients receive. She has progressed through the company and after joining our Legal Services Department in 2011 Sarah developed a keen interest in Employment Law. Sarah has a degree in Business and has achieved a further qualification in Employment Law through ILEX. She has worked within Peninsula’s internal HR Department before progressing into the role of HRFace2Face Paralegal in 2014 where she is able to continue to provide a high level of service to our clients.


Rachel Hutchinson-small

Rachel Hutchinson – HRFace2Face Paralegal

After obtaining a degree in Public Services from Manchester Metropolitan University, Rachel went on to successfully complete the Graduate Diploma in Law in 2012. She began her career working for the Ministry of Justice as an Administrative Officer at the County Court Money Claims Centre. Rachel joined Peninsula in March 2015 as a paralegal within the dedicated HRFace2Face team.




Katerina Glezou – HRFace2Face Paralegal

Katerina studied Business Administration in Greece and then successfully completed her Master’s degree in Human Resources Management at the University of Manchester. She started her career as an HR Assistant and progressed to the HR Advisor role. Katerina joined the HRFace2Face team as a Paralegal in September 2015, where she has quickly become a key member of the Paralegal team. She enjoys travelling and communicating with people from different cultural backgrounds as well as horse-riding.



Kirsty Finch – HRFace2Face Paralegal

Kirsty obtained an honours degree in Public Services from Manchester Metropolitan University in 2008. After graduating, Kirsty decided to pursue a career in Law and started her legal career working as an ‘in-court resulter’ within Manchester Magistrates Court. She then went on to work for two Law Firms in the North West before joining Peninsula’s HRFace2Face team as a Paralegal in July 2016. Kirsty has a Legal Secretary Diploma from The Institute of Legal Secretaries and PAs and is currently studying with the Chartered Institute of Legal Executives to become a Legal Executive Lawyer.



Cristina Cozma – HRFace2Face Paralegal

Cristina graduated from Law (LLB Hons) at City, University of London with a strong 2:1 and was called to the Bar of England and Wales in July 2016 with a Very Competent. In September 2016 Cristina also qualified as an European Lawyer in the Romanian Bar. Since graduating from law school, Cristina has been working for various barristers, solicitors as well as private clients and most notably, in October 2015 she was instructed by a firm of solicitors to represent a private client in a complex case of unfair dismissal and discrimination in the Central London Employment Tribunal. Cristina joined Peninsula in October 2016 as a Paralegal within the HRFace2Face team.




Hafizan Arshad – HRFace2Face Paralegal

Hafizan Studied law and completed the Legal Practice Course at The University of Huddersfield. Although she began her legal career in Personal Injury, she quickly moved into Employment law by joining Peninsula Business Services Ltd in 2008, where she initially worked as a case worker and then she moved into the New Business Team as a Consultant. As part of this role, Hafizan handled Employment Litigation work in helping our clients prepare for tribunal hearings, where she also achieved a further qualification as a Fellow of The Chartered Institute of Legal Executives. Hafizan is now a member of the dedicated HRFace2Face Paralegal Team whereby she is able to continue to provide a high level of service.



BSB Ltd – Lani said:
“Very impressed and happy with the service. Kuldeep was very professional and did a brilliant job with the case and report. Kim Nichol was also very good and I would recommend the service to any business.”

Liphook Motors – Peter Jillings said:
“HRFace2Face is an invaluable service to small owner-managed companies like my garage. Your service has saved us lots of time and money. I would highly recommend Peninsula’s HRFace2Face service to any businesses that are looking for a very professional HR service.“

Rodney Herkanaidu said:
“It relieved lots of stress and saved us time, so I could do other things like concentrate on my own business. It proved to be very useful.“

Eden – Paul & Carolyn said:
“We had a difficult employee which we needed help with. HRFace2Face is a 1st class service, we couldn’t have disciplined him ourselves. Delighted!“

Corsham Town Council – David Martin said:
“It was reassuring to have, as it’s something we don’t have in-house. The support was fantastic and it’s great because it’s impartial. As a small organisation, it helped us to take away the personal side. It is fantastic and to have someone hold our hand throughout the process.“

Wandsworth & Westminster Mind – Peter Norgate said:
“Thank you again, for the excellent support on this grievance.“

Links Workshop Ltd – Susie said:
“As a small charity we have to focus all our time onto service users so HR can be a burden. With HRFace2Face I felt this time could be spent on my service users rather than dealing with the issue. HRFace2Face allowed the atmosphere to remain positive and that Yve and Rachel were both very professional and I felt this was a good experience. There was no stress and they were fair to the employee and ourselves I didn’t at any point feel they were taking sides but I felt assured everything was being done correctly“

EDS Ltd – Mark Dalaston said:
“EDS (Electrical-Data-Security) Ltd had engaged with Peninsula’s services back in 2013 when we were seeking advice regarding sub-contractors we employed, they provided excellent assistance in resolving the matter efficiently.

We then had cause to contact Peninsula in early 2015 in connection with a particular troublesome employee, we were recommended by April and her colleague Victoria, to use the ‘HRFace2Face’ services, resulting in us being allocated a dedicated person Afsha, to discuss matters with, who had excellent employment law experience. We were advised to follow a step-by-step process in order to deal with the employee, ultimately resulting in a Consultant from Peninsula representing EDS in a face to face meeting with the employee. The HRFace2Face Consultant, Mark Thompson-O’Connor, was very impartial in dealing with the matter and acting extremely professionally.

Peninsula took all the stress out of the situation and it was money well spent, as we could concentrate on the day to day running of the business and satisfying our customers and not have the worry about dealing with the issue. Like most things in life, you get what you pay for and in this instance the advice, support and piece of mind we had was priceless and I would recommend Peninsula’s HRFace2Face service to business, of any size.

It’s just like having your own HR department in another office – Brilliant and Thank you.“

High street Retailer – Rita Grimes said:
“From the moment I met the consultant Matthew I felt very at ease and he was very professional. When Matthew started the meeting the employee felt comfortable as Matthew was unbiased and was very clear with both myself and the employee of the direction and aim of the meeting. I felt very confident that Matthew could provide the HRFace2Face service to our business the moment I met him. I would not hesitate to recommend HRFace2Face to any business“

MGT Training – Michelle Batt said:
“I feel HRFace2Face reduced stress for me and I found it to make the situation less personal. I am a strong believer that, if you cannot provide the service to yourself, you should buy the service. I would highly recommend using HRFace2Face to any business.“

Alistair Bartlett Dental Practices Ltd – Alistair Bartlett said:
“All three consultants (Phil Warnes, Alison Steinmetz & Mark Thompson-O’Connor) who have helped us through our case so far, have been professional and clear, but more than that they have been gentle and patient. This has been a very emotional process for us, and whilst it may have been “bread and butter” to them they never once expressed exasperation or irritation, even when we found it hard to be succinct ourselves. We asked them to “always tell us what we need to hear not what we want to hear” and I believe they did that, and that has helped us through. Many thanks.“

Alistair Bartlett Dental Practices Ltd – Alistair Bartlett said:
“Both you (Victoria Ash) and Alan Tarry have been very helpful. You have answered our many queries and understood where we were coming from, even when we weren’t even sure ourselves. I hope we don’t need your services again, but we are very glad that we can call on you if we do. Our dealings with you have led directly to us purchasing other products from Peninsula, i.e Business Safe and our staff welfare package.“