Careers at Peninsula

View jobs

Do you have talent, drive and commitment?

And do you want a competitive salary, career progression, and a host of extra benefits?

Then it’s time you found your new, perfect role with Peninsula.

It’s not all HR and health & safety, either. We also have jobs in sales, accounts, marketing, and more. Plus, get rewards for your excellence with annual profit share, Perkbox, trips abroad, store discounts, free Monday breakfasts… the list goes on.

Watch the video to learn more and see why we soar up the Glassdoor Best Places to Work poll each year.

Scroll down for our current vacancies. We look forward to your application.

How we reward your hard work

Day off for your birthday

Competitive holiday entitlement

Access to Perkbox discount club

Social events hosted throughout the year

Contributory pension scheme

Access to our Employee Assistance Programme

Life insurance cover

Private health cover (after 5 years’ service)

Employee Profit Share Scheme

One of the best companies to work for...

The Sales Department has changed my life!!

Current Employee - Senior Employment Law Consultant in Manchester, England

Read review

Great career prospects and working environment

Current Employee - PA/Departmental Coordinator in Manchester, England

Read review

Good career progression and exciting place to work

Current Employee - Peninsula Face2Face Consultant in Manchester, England

Read review

Fantastic team in a brilliant company

Current Employee - Peninsula Face2Face Consultant in Manchester, England

Read review

Read All Reviews

Current vacancies

Apply for a role with Peninsula: recruitment@peninsula-uk.com or 0161 836 9043

Filter by department Filter by region or city Search by role

Finance Manager/ Manchester /£40000 - £50000 per annum

View Vacancy

Finance Manager
Manchester City Centre - Close to Victoria Station
Salary up to £50,000 DOE

This is an exciting new role to join the BrightHR UK finance team in a leading role, ensuring the finance function is effectively and efficiently organised to deliver accurate and timely monthly management accounts.

Reporting into the Head of Finance, you will be responsible for managing and supporting the Ledgers, Commercial and Management accounts teams, ensuring the finance function is adequately resourced and operates effectively. As the Finance Manager you will be working closely with the wider finance team to ensure they are properly trained, developed and that workflows are efficiently organised, monitored and managed on a daily basis.

Key Responsibilities

To manage and support the Ledgers, Commercial and Management accounts teams.
Carry out regular staff performance reviews.
Monitor and manage daily workflows and coordinate the month-end routine in line with strict deadlines.
High-level authorisation of supplier payment runs.
Production and review of the monthly management accounts and preparation of monthly reports and variance analyses.
Oversee the production and review of all month-end reconciliations.
Attend monthly management accounts review meetings with the Head of Finance and Group Head of Finance.
Assist with the preparation and review of budgets and forecasts on a quarterly and annual basis.
Contribute to the setting of sales budgets and forecasts, driving revenue and commission calculations.
Cash-flow forecasting and monitoring.
Oversee the preparation/review of VAT and other statutory returns.
Support the Head of Finance with the strategic development of the department and ad-hoc projects.
Ensure that the audit of the year-end financial statements is coordinated and runs smoothly.
Ensure the accurate and consistent calculation of sales figures across the business, monitoring and reporting actual results against targets.
Provide up-to-date reporting of sales performance throughout the month, quarter and YTD.
Ensure sales data architecture is robustly designed, maintained and scalable in order to regularly determine and set commission rate entitlement and monitor results against targets at both sales team and individual levels.
Ensure data reconciliation procedures are rigorously maintained and developed between Salesforce and Contract databases.
Ensure reconciliation procedures operate effectively, ensuring the accuracy of commission and bonus payments.
Provide insight, analysis and reporting around the following areas:-

- Cost of acquisition and product/sector mix.
- Pricing and discounting at individual levels and team.
- Commissions’ analysis at individual levels and team.

Be an effective member of the Contract Authorisation and Commercial Review team.

What should you have?

Have a recognised accountancy qualification ACCA/CIMA/ACA.
Possess strong analytical skills with excellent attention to detail.
Confident self-starter and commercial acumen.
Ability to handle multiple tasks while meeting tight deadlines.
Have strong Excel skills and the ability to use other analytics tools would be desirable.
Previous experience with Salesforce is desirable.
Previous experience of SQL reporting an advantage.
Possess strong communication skills and the ability to develop positive working relationships within
the finance function and sales teams.
Your strong accountancy discipline and analytical skills will be put to the test in this commercially
driven role.

If this sounds like the role for you, click apply today!

Sales Ledger Clerk/ Manchester /£18000 - £20000 per annum

View Vacancy

Sales Ledger Clerk
Manchester City Centre
£18,000 - £21,000 DOE + excellent benefits package

Health Assured are the UK's leading Employee Assistance Programme provider. We work with some of the UK's leading organisations to deliver innovative and robust solutions that benefit employees and drive best value for employers.

We are looking for an eager Sales Ledger Clerk to join our busy Finance team and support in ensuring that all income is received, banked and recorded accurately.

Key responsibilities:

Processing contracts and uploading declarations
Processing and raising of sales invoices & credit notes
Monitor & chase in client contract documentation
Ensure that account and contract information is accurately recorded onto the sales information system
Maintain spreadsheet information for sales ledger use
Resolve any invoicing queries
Posting cash on a daily basis and allocating to the sales ledger
Processing direct debits
Dealing with queries in a timely manner
Running debtors’ reports
Assisting with Purchase Ledger and Finance when required.
As a role/task adhering to ISO approved policies and procedures

Essential skills and competencies:

Good know how on all the Microsoft packages - particularly MS Excel
Proven and recent experience within a Sales Ledger role in a commercial setting
An excellent eye for detail is essential for this role
Confident with strong communication skills, experience dealing with customers’ ideal

What will you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Why Health Assured?
Health Assured is the UK and Ireland’s most trusted health and wellbeing network, making a positive difference in over 14 million lives. We offer the most comprehensive employee assistance programme (EAP) on the market today, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees, and their family members.

At Health Assured our team is our greatest asset; contributing valued knowledge, skills, and enthusiasm every day to make Health Assured the Company it is. As part of Health Assured, you will be doing work that matters and you will be part of a company that is still striving to grow, develop and evolve, and in turn, we pledge to offer our staff a positive working environment and atmosphere, whilst encouraging personal development.

Junior Android Developer/ Manchester /£20000 - £25000 per annum

View Vacancy

Junior Android Developer
Manchester City Centre - Close to Victoria Station
Negotiable Salary on offer + benefits

We were recently crowned winners of ‘SaaS Company of the Year’ at the
UK Business Tech Awards 2021.

Job Purpose:
A brand-new opportunity to join our Software Delivery team here at BrightHR. As a Junior Android Developer we want you to be passionate about development and want to work for one of the fastest-growing SaaS companies in Manchester. Working with our other mobile developers we will build on your existing skills to ensure we are able to deliver valuable business features.

Day-to-day responsibilities

Take direction from your team lead, whilst contributing ideas to support to your team.
Be able to describe progress, challenges and successes to others in the team and wider business.
Shadow existing team members understanding how you will need to develop to do their role.
Support the design, planning, and implantation of software features.
Provide feedback to your mentor on your progress, and any support needed to be successful.
Collaborate with the team in production of software features.
Engage in team, department and company events contributing where appropriate.
Actively contribute to the delivery of a software feature to production.
Undertake the online training programme, taking responsibility for your own self-development.

Essential skills & experience

A passion for technology.
A strong motivation to learn and develop whilst working in a domain that is complex.
A determined focussed attitude, with a highly collaborative approach.
An ability to communicate exceptionally clearly with various roles in the company.
An ability to work in a fast-paced environment with the confidence to actively contribute.
A dynamic and flexible approach, as well as the ability to work under pressure.
Any experience of Java, OO programming, REST AND JSON would be beneficial to this role

Company Benefits

25 days’ holiday, plus bank holidays.
Day off on your birthday.
Perkbox discounts.
Holidays increase after 2 and 5 years’ service.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Company incentives, access to discount schemes.
Profit Share Scheme.

Who we are
BrightHR is a people management software company and we are looking for the most driven and dedicated developers to join our team. We offer a software as a service solution that enables businesses to effortlessly implement HR processes, from approving holidays, logging sickness and tracking lateness, managing the workforce rota & shifts, and organising HR documents 24 hours a day 365 days a year.

Telesales Executive/ Manchester /£23000 - £40000 per annum

View Vacancy

FIRST YEAR GURANTEE COMMISSION
We are currently working alongside the UK’s largest privately owned consultancy business in the heart of Manchester in recruiting for their Telesales teams. This group company is the market leaders in providing solutions to SME’s within HR, Employment Law, Tax and Health & Safety. This is a phenomenal opportunity to join a forward thinking, vibrant company with incredible growth plans over the coming months and years!
We are looking to speak with motivated individuals who are career minded and hungry for success within Sales. They are looking for talented sales individuals to work within their dynamic and fast-paced telesales team. You will be required to contact Business Owners and set up appointments or online demonstrations for the Business Development Manager that you are partnered with.
They will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer and how you can achieve your career goals with them.

What are we looking for?
We are looking for experienced Telesales professionals from both B2C and B2B backgrounds who have a proactive and self-motivated attitude! In return you can be rewarded with a fantastic commission structure which allows you to maximise your earning potential on a day-to-day basis.

Day-to-Day Responsibilities:
Contacting Business Owners and spreading the word – To promote their services. You will need to be confident and proactive with speaking to a variety of sales prospects. Achieve monthly and quarterly sales targets. Accurately build, manage and maintain your sales pipeline. Provide overall support to the Software Sales Executives and Sales function.

What you bring to the Team:

Pro-active and self-motivated attitude towards working to targets.
Outgoing personality, with strong organisational skills and a tenacious nature.
Professional and intelligent approach to work.
Good business acumen, articulate, able to manage themselves.
Ambitious with the determination to succeed.

This is a fantastic opportunity to develop your career in Sales. With a competitive salary and uncapped commission on offer for the right candidates! If you feel you have what it takes to be successful in this position, please apply today!

Employee Benefits:

Daily, weekly and monthly incentives
Profit share scheme
Day off on your birthday
Perkbox discounts
Access to Employee Assistance Programme
Uncapped monthly commission
Quarterly Bonus
25 days’ holiday, plus bank holidays.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Company incentives, access to discount schemes.

P967203CT

Junior iOS Developer/ Manchester /£20000 - £25000 per annum

View Vacancy

Junior iOS Developer
Negotiable Salary on offer
Manchester City Centre - Close to Victoria Station

We were recently crowned winners of ‘SaaS Company of the Year’ at the
UK Business Tech Awards 2021.

Job Purpose:
A brand-new opportunity to join our Software Delivery team here at BrightHR. As a Junior iOS Developer, we want you to be passionate about development and want to work for one of the fastest-growing SaaS companies in Manchester. Working with our other mobile developers we will build on your existing skills to ensure we are able to deliver valuable business features.

Day-to-day responsibilities

Take direction from your team lead, whilst contributing ideas to support to your team.
Be able to describe progress, challenges and successes to others in the team and wider business.
Shadow existing team members understanding how you will need to develop to do their role.
Support the design, planning, and implantation of software features.
Provide feedback to your mentor on your progress, and any support needed to be successful.
Collaborate with the team in production of software features.
Engage in team, department and company events contributing where appropriate.
Actively contribute to the delivery of a software feature to production.
Undertake the online training programme, taking responsibility for your own self-development.

Essential skills & experience

A passion for technology.
A strong motivation to learn and develop whilst working in a domain that is complex.
A determined focussed attitude, with a highly collaborative approach.
An ability to communicate exceptionally clearly with various roles in the company.
An ability to work in a fast-paced environment with the confidence to actively contribute.
A dynamic and flexible approach, as well as the ability to work under pressure.
Any experience of Swift and Objective C, REST, JSON would be beneficial to this role.

We have a great product team here at BrightHR that believes in user-centered design, iterative development and validated learning. We work in an agile and collaborate way in cross-functional teams focusing on delivering value not just to a UK audience but to international clients across 4 platforms. The demand for our services has meant has led to the creation of a new team, new opportunities for growth and new features to work on.

Company Benefits

25 days’ holiday, plus bank holidays.
Day off on your birthday.
Perkbox discounts.
Holidays increase after 2 and 5 years’ service.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Company incentives, access to discount schemes.
Profit Share Scheme.

Telesales Executive/ East Midlands /£23000 - £40000 per annum

View Vacancy

Pro-active and self-motivated attitude towards working to targets.
Outgoing personality, with strong organisational skills and a tenacious nature.
Professional and intelligent approach to work.
Good business acumen, articulate, able to manage themselves.
Ambitious with the determination to succeed.

Daily, weekly and monthly incentives
Profit share scheme
Day off on your birthday
Perkbox discounts
Access to Employee Assistance Programme
Uncapped monthly commission
Quarterly Bonus
25 days’ holiday, plus bank holidays.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Company incentives, access to discount schemes.

P967203CT1

Health & Safety Regional Field Operations Manager/ London /£60000 - £65000 per annum

View Vacancy

A progressive career opportunity to join an award-winning professional services consultancy, part of one of the largest privately owned Global professional services groups.
As you will lead a large team responsible for providing Health and Safety Consultancy services to a major Portfolio of clients. The role will combine delivering the highest level of compliance, best practice and delivery of health and safety systems through to effective leadership, driving operational effectiveness and commercial strategy.
MAIN DUTIES

Manage the Health & Safety function, recruit, manage and lead a motivated department with a high performance and continuous improvement culture.
Provide support to the Director of Health & ensure a consistently high level of consultancy services to all our clients in a timely and efficient manner.
Deliver a hands-on culture within the department, remaining close to the detail in every aspect of H&S.
Ensure the highest level of technical support and guidance to clients all matters of Health and Safety Legislation.

To ensure that the Health & Safety consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI’s through effective use of root cause analysis.
Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective.

Maximise the use of technology within the department to drive time and cost savings.
Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning.
To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality.
Ensure that the sales referral targets are achieved.
Manage internal Health & Safety compliance
Support Business Development Managers with joint prospect visits and health & safety advice
Undertake technical webinars for clients.
Ensure the appropriate skill always set and competence of the Field Consultants by the implementation of appropriate appraisal, monitoring and service checks on field operation activities.
To liaise with the HSE and other Enforcing Authorities on behalf of clients when required.
Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients.

It is essential that you are an experienced and passionate CMIOSH (or equivalent) qualified Health and Safety professional. With a proven track record of delivering exceptional H&S standards, extensive team with the ability to excel within a commercial focused, past paced and entrepreneurial environment. Our client offers a highly competitive corporate package including salary, regional area weighting, car/ or allowance and excellent corporate benefits, with an OTE of c. £70-77,000 Per Annum.

INDPENS

P967108CCR

Health & Safety Regional Field Operations Manager/ South East /£60000 - £65000 per annum

View Vacancy

Manage the Health & Safety function, recruit, manage and lead a motivated department with a high performance and continuous improvement culture.
Provide support to the Director of Health & ensure a consistently high level of consultancy services to all our clients in a timely and efficient manner.
Deliver a hands-on culture within the department, remaining close to the detail in every aspect of H&S.
Ensure the highest level of technical support and guidance to clients all matters of Health and Safety Legislation.

To ensure that the Health & Safety consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI’s through effective use of root cause analysis.
Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective.

Maximise the use of technology within the department to drive time and cost savings.
Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning.
To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality.
Ensure that the sales referral targets are achieved.
Manage internal Health & Safety compliance
Support Business Development Managers with joint prospect visits and health & safety advice
Undertake technical webinars for clients.
Ensure the appropriate skill always set and competence of the Field Consultants by the implementation of appropriate appraisal, monitoring and service checks on field operation activities.
To liaise with the HSE and other Enforcing Authorities on behalf of clients when required.
Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients.

Health & Safety Regional Field Operations Manager/ South East /£60000 - £65000 per annum

View Vacancy

Manage the Health & Safety function, recruit, manage and lead a motivated department with a high performance and continuous improvement culture.
Provide support to the Director of Health & ensure a consistently high level of consultancy services to all our clients in a timely and efficient manner.
Deliver a hands-on culture within the department, remaining close to the detail in every aspect of H&S.
Ensure the highest level of technical support and guidance to clients all matters of Health and Safety Legislation.

To ensure that the Health & Safety consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI’s through effective use of root cause analysis.
Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective.

Maximise the use of technology within the department to drive time and cost savings.
Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning.
To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality.
Ensure that the sales referral targets are achieved.
Manage internal Health & Safety compliance
Support Business Development Managers with joint prospect visits and health & safety advice
Undertake technical webinars for clients.
Ensure the appropriate skill always set and competence of the Field Consultants by the implementation of appropriate appraisal, monitoring and service checks on field operation activities.
To liaise with the HSE and other Enforcing Authorities on behalf of clients when required.
Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients.

Health & Safety Regional Field Operations Manager/ East of England /£60000 - £65000 per annum

View Vacancy

Manage the Health & Safety function, recruit, manage and lead a motivated department with a high performance and continuous improvement culture.
Provide support to the Director of Health & ensure a consistently high level of consultancy services to all our clients in a timely and efficient manner.
Deliver a hands-on culture within the department, remaining close to the detail in every aspect of H&S.
Ensure the highest level of technical support and guidance to clients all matters of Health and Safety Legislation.

To ensure that the Health & Safety consultants are managed in line with company procedures and protocols and to ensure they achieve the requirements of their KPI’s through effective use of root cause analysis.
Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective.

Maximise the use of technology within the department to drive time and cost savings.
Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning.
To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality.
Ensure that the sales referral targets are achieved.
Manage internal Health & Safety compliance
Support Business Development Managers with joint prospect visits and health & safety advice
Undertake technical webinars for clients.
Ensure the appropriate skill always set and competence of the Field Consultants by the implementation of appropriate appraisal, monitoring and service checks on field operation activities.
To liaise with the HSE and other Enforcing Authorities on behalf of clients when required.
Work with and support as necessary other Senior Managers in the Department and the Company to help maintain optimum retention of Health & Safety clients.

Workforce Planning Administrator/ Manchester /£20000 - £22000 per annum

View Vacancy

Workforce Planning Administrator
£20,000 - £22,000 + Excellent benefits package
Manchester City Centre, close to Victoria Station

This is a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast paced and customer focused environment.

You will play an integral role organising large volumes of work and distributing this across the team.

What is involved?

Active management of daily work throughout the EAP department
Monitoring large volumes of work to ensure the achievement of contractual service level agreements
Daily monitoring of the availability of staff who are able to receive incoming calls ensuring maximum coverage on the helpline
Providing support where needed in the production of management information reports
Plan, organise, and record holidays for the EAP, maintaining staffing levels at all times in line with the departmental performance objectives
Assist with telephony related issues coming into the business
Ability to organise and prioritise workload accordingly
Notify Management of potential problems with resource planning which may affect the service provision of the 24 Hour Counselling and Advice helpline
Escalating any service issues appropriately
Identifying areas where we can improve client experience
Maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role

What are we looking for?

Experience in a similar contact centre environment
High level of organisational skills, ability to work to tight deadlines, targets and complete project work to a consistently high standard
Experience in data entry, scheduling and diary management
Excellent communication and written skills
Excellent IT skills including MS Office knowledge and experience including a solid understanding of MS Excel

What do you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years’ service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Career Pathway
Allied Pride Network
Contributory Pension Scheme
Social events throughout the year
Free annual flu vaccine
Private health insurance after 5 years’ service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Why Health Assured?
We are the UK and Ireland’s most trusted health and wellbeing network, making a positive difference to over 14 million lives. We offer the most comprehensive Employee Assistance Programme (EAP) on the market today, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.

At Health Assured, our team is our greatest asset; contributing valued knowledge, skills, and enthusiasm every day to make Health Assured the Company that it is. As part of Health Assured, you will be doing work that matters and will be part of a company that is striving to grow, develop, and evolve, and in turn, we pledge to offer you a positive working environment and atmosphere, whilst encouraging personal development.

Telesales Floor Manager/ East Midlands /£30000 - £35000 per annum

View Vacancy

Senior Software Developer/ Manchester /£55000 - £60000 per annum

View Vacancy

Job Purpose
Peninsula are hiring a Senior Software Developer to be a key member of the software development team, developing features for new and existing software applications. As a Senior Developer you will help train and mentor other members of the team whilst also having the opportunity to learn new skills.

Job Overview
You will be part of a software development team comprising of other Developers, Business Analysts, QA’s and Architects.
Your role will be to develop solutions based on business requirements working in an agile environment. As a Senior member
of the development team, your role will include mentoring other developers and suggesting best practices as part of code reviews
or general discussion. The role encourages collaboration in sharing your ideas to help deliver robust solutions and the
opportunity to develop using the latest technologies. There is also the opportunity to be involved in lunch and learn sessions as
well as access to Pluralsight and O’Reilly books for self-study.

Day-to-Day Responsibilities
· C# .Net core development
· RESTful API development
· Azure Serverless development
· Using Unit test frameworks
· Managing Messaging Queues (Azure Service Bus)
· Database development and maintenance (MS SQL)
· Complex software design and implementation
· Continuous Integration build tools and scripting (Jenkins or Azure DevOps)
· Managing source control and updating associated work tickets
· Involvement in SCRUM sessions including daily stand ups, sprint planning and retros/sprint reviews
· Mentoring other members of the team and contributing to code reviews
· Contributing to technical discussions and working closely with other teams in the section

What you Bring to the Team
· Computer Science degree or equivalent qualification
· Minimum of 5 years’ experience in a commercial environment
· Experience of working in an agile environment
· Self-motivated and are happy being the go-to member of the team
· Thrives in a supportive and friendly working environment and with a desire to share new innovative ideas and skills
· Have a passion for Technology!

P967221CC

INDPENS

Junior Software Developer/ Manchester /£26000 - £30000 per annum

View Vacancy

Administrator/ East Midlands /£18000 - £20000 per annum

View Vacancy

Service Desk 2nd Line Support Technician/ Manchester /£25000 - £28000 per annum

View Vacancy

Peninsula Business Services is the leading UK’s Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client’s daily business operations.
An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team. You will be working in a team-based environment on the Service Desk, providing second line support to users in all our offices. Your main responsibilities include being the initial escalation point for the first line team providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.
A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.

Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.
Demonstrate strong organisational skills and be accountable for your daily workload
Demonstrate a systematic, disciplined and analytical approach
Be customer focussed and ardent in ensuring that colleagues receive a high quality of service

The key objectives of your role are:

To ensure that the Service Desk Manager and Group Head of IT Service Delivery are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
Responsibility for being the first point of contact on the Service Desk.
New Starters and Leavers administration
Updating the knowledge base.
Innovation and Continual Service Improvements.
Responsibility for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.
To provide application support to our internal and external users.
The department is responsible for resolving any IT related faults quickly and efficiently.
To work within SLA and KPI targets to agreed business priorities.
Setting up and configuring new laptops, desktops and mobile devices.
Installing authorised software to laptops, desktops and mobile devices.
Reporting faults and maintaining logs on desktops and laptops.

The Successful 2nd Line Support Technician must have:

Excellent troubleshooting and problem-solving skills.
ITIL experience.
Experience in 1st and 2nd line support.
Experience with supporting customers over the phone and in person.
Experience of ticket management.
Windows Server 2008 / 2012 / 2016
Windows 7 / 10.
Microsoft Office applications
Active Directory and group policies.
Setting up new users and disabling expired accounts.
Patching of network and phones.
Undertaking small- to medium-sized IT moves and projects.
Be passionate about technology

Desirable

Office365
Mac OS
Mimecast
AirWatch
Intune

What you bring to the Team

Driven and results orientated
Positive outlook and a focus on high quality delivery
Strong communicator
Must have the ability to communicate complex concepts and ideas easily to the team
Must be motivated to ensure work is complete and according to the requirements on schedule and to a high quality.
Must be reliable
Is able to work under pressure in all situations
The ideal candidate will ensure that correct decisions are made and issues acted on in a timely manner.
A dedication to getting the task done within any deadlines

What’s on offer?

Generous basic salary up to £28k DOE

The role is a permanent position with a 6 month probationary period. The working week is based on 37.5 hours.
25 Days Holiday + Bank Holidays

Profit Share Scheme
Breakfast provided each Monday morning & monthly drinks
Contributory company pension scheme
Childcare voucher scheme
Access to the Employee Assistance Programme (EAP)

Utilising cutting edge software along with the latest technologies backed by huge investment and infrastructure, where else would you want to develop your career as an IT professional?

P967271LC

INDPENO

Retentions Specialist/ Manchester /£19000 - £20000 per annum

View Vacancy

Do you have exceptional client management skills?
Are you looking to expand on your customer service experience?

My client is a market-leading HR, H&S and Employment Law consultancy, with offices globally. The role offers a wide scope for opportunity and bonuses without any business development.

Main Purpose of Job:
Working with your appointed Business Development Manager ensuing that their diary contains a mixture of appointments to achieve their targets. Retaining clients by overcoming objections to book appointments with clients whose contracts are ending.

Main Tasks of Job:

Managing clients that are due to come off service within your geographical area, ensuring that appointments for Field based Retention & Development Sales Consultant (BDM) are booked at least 60 days prior to the end date.
To ensure that the appointments booked are in line with departmental guidelines and targets; taking full consideration for travel time and prioritisation of clients due to come off service.
All appointments booked should have comprehensive notes.
Appointments should be confirmed in line with departmental standards and a meeting request sent to the client.
To understand all client databases and systems in order to ensure that they accurately reflect the current statuses at all times.
To be the key Team member for your BDM, ensuring that they are kept apprised of diary changes and appointments.
To work closely with your BDM to develop a Sales strategy for retaining and growing the existing client base within the geographical area; through the identification of additional Business opportunities.
To ensure that for each rolling two week period that the BDM has a minimum of 15 appointments per week. Where slots are filled with excessive travel or admin this should be kept to a minimum and clearly identified in all calendars.
Cancelled appointments should be no more than 2 per week and rebooked with the vacant slot filled.
Accountability for ensuring that all client complaints, whether verbal or written are referred to Client Experience to be dealt with within 24 hours and a resolution obtained within 5 days.
Management of client expectation in respect of renewal dates and purpose of appointments.

P967269LS

INDPENO

Client Services Administrator/ Manchester /£19000 - £21000 per annum

View Vacancy

Client Services Administrator
Based in Manchester City Centre
Up to £19,000-£21,000 per annum DOE

Health Assured are the UK’s fastest growing Employee Assistance Programme provider and this role is key to ensure we provide an exceptional service to our clients.

This is an exciting, fast-paced role that will require speaking to different clients and dealing with a vast amount of situations.

What is involved?

Monitor the Client Services mailbox and ensure all emails are processed within 24 hours
Issue client welcome emails and electronic welcome packs
Conducting welcome calls to all of Health Assured’s new clients and existing clients at renewal
Scheduling client meetings on behalf of our field-based relationship managers
Working with the internal marketing team to ensure all client literature is kept up to date
Ensure the CRM (Salesforce) is accurate with current client and intermediary details
Preparation of monthly, quarterly and yearly client reports in a timely and accurate manner
Preparation of daily, weekly and monthly internal reports
Answering client telephone calls and directing appropriately
Provide a weekly update report to management

What are we looking for?

Customer service focused: committed to providing exceptional service across all channels – written, phone and face to face
Time management: accomplish objectives effectively within a set time frame
Commerciality: ability to apply knowledge in a practical, commercial manner
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience

What do you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Career Pathway
Allied Pride Network
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Social events throughout the year
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Why Health Assured?

Health Assured is the UK and Ireland’s most trusted health and wellbeing network, making a positive difference in over 14 million lives. We offer the most comprehensive employee assistance programme (EAP) on the market today, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees, and their family members.

At Health Assured our team is our greatest asset; contributing valued knowledge, skills, and enthusiasm every day to make Health Assured the Company it is. As part of Health Assured, you will be doing work that matters and you will be part of a company that is still striving to grow, develop and evolve, and in turn, we pledge to offer our staff a positive working environment and atmosphere, whilst encouraging personal development.

Principal Salesforce Architect/ Manchester /£70000 - £75000 per annum

View Vacancy

Principal Salesforce Architect
Hybrid working options available
Salary on offer upto £75,000

A brand-new role in our team we are looking for a Principal Salesforce Architect to drive Salesforce best practice for our global organisation. With an Organisation that is currently in a good state this role is to identify areas for improvement and to protect the current state from deteriorating. Identifying where best practice is currently not adopted and drive a programme of change to adopt best practice globally.

BrightHR is a global business with revenues in excess of £15 million with a heavy reliance on Salesforce. The impact of this role runs into millions of pounds.

Who we are
BrightHR are a global organisation utilising Salesforce for sales and service. With over 150 seats in the UK and recent entrance to internal markets we have a high reliance on Salesforce. With a highly effective and dynamic sales team that responds to market and demand changes the rate of change can be high.

Accountability

Drive Salesforce best practice for a global organisation.
Identify areas for protecting and improving the current state of the organisation.
Identifying where best practice is currently not adopted and drive a programme of change to adopt best practice globally.
Configure develop and maintain solutions from stakeholders requirements
Understand maintain and extend an existing implementation with significant customisation and integrations
Able to mentor junior members of the team in administration
Be an authority for technology tooling and practice for your team and the department. Have several technologies, tools and practices that you are able to consult on.
Consult during informal and formal review process on technology capability and expertise
You have a strategy for reducing dependencies between products and within the product

Skills

Several years experience of Salesforce administration in a commercial context
Able to understand a sales organisations process and data needs to support the optimisation of the organisation
Understand current SalesForce best practice
Able to understand the impact of proposed changes and support the prioritisation of those changes in order to maximise benefit from investment
Exposure to Apex, Visual Force and DBAmp
Experience of declarative SalesForce development
Working experience of delivering in an agile software delivery environment
Experience of working in a sales centric environment
Experience of working in a SalesForce context in a sales lead organisation, able to understand and implement the process and data needs
Ability to deal with very high levels of uncertainty either in the technology or business domain
Experience of line managing direct reports and supporting them to meet their career aspirations
Inspire enthusiasm for your discipline in your colleagues
You are able to strongly influence quality in your product team and across the department.

If this sounds like the role for you, click apply today.

Principal Front End Developer/ Manchester /£650000 - £750000 per annum

View Vacancy

Job Purpose
To be the owner of technology decisions in the development team ensuring that the engineering and solutions architecture is sufficiently engineered for the initiative, and that future options are not being restricted by current choices. Provide technology leadership, inspiration and motivation to the team by demonstrating by example. Assure the solution will deliver the functional and non-functional characteristics required. Be seen as technology leaders across the portfolio and set the direction and strategy for the products technology.

Reports To
Head of Technology Delivery
Internal and External Relationships
Product Owners, Developers, Head of Technology Delivery
, CTO, Solutions Architect. Lead Developer

Other Contextual Information / Special Features
Extensive experience of software engineering, continuous integration tools and techniques, delivery mechanics, multi variant and AB Testing are required. For
Principal UI Developer roles require extensive experience of delivering user interfaces in a web environment using a variety of JavaScript frameworks including JQuery, AngularJS and Bootstrap.

Principal Mobile Developer Roles require extensive experience of delivering mobile applications for phones and tablets in both Android and IOS, extensive experience of mobile specific technology for test driving development, automating testing, templating applications and continuous integration. Extensive knowledge of interacting with API’s and how to design and develop mobile centric API’s is required.

Skills

Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
Ensure that the initiative has a coherent Definition of Done and that your features are met
Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams
Inspire enthusiasm for technology from your colleagues
Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family
You are able to strongly influence quality in your product team and across the department.
You are able to communicate at various levels in the business, describing complex situations in a way that can be understood by non-technology stakeholders
You are able to develop colleagues by collaborating and supporting rather than executing on their behalf
Experience of refactoring in extremely complex software systems where much of the code is legacy
Ability to deal with very high levels of uncertainty either in the technology or business domain
Ability to incrementally define and build a solution in a way that doesn’t restrict future choices.

Accountability

You make realistic commitments that you are confident of meeting and strive to do so.
Maintain and improve engineering practice
Maintain and improve software quality for features built (TDD, Pairing, Peer

Review, Static Analysis)

Support the product owner and Development Lead in the provision of

estimates that are at an appropriate level of fidelity for the phase in the
development lifecycle

Support the QA in identifying describing and resolving defects
Support the BA in the elaboration of requirements
Collaborate with the solutions architect to define and communicate the

solutions architecture

Implement the application architecture, adjusting based on feedback in

collaboration with the application architect

Be an authority for technology considerations for your product and the

department. Have several technologies that you are able to consult on and
provide consultancy to other product lines.

Identify opportunities for improvement in development practice across the

department, be proactive about implementing improvements

You inspire, motivate and enthuse the development community
Support other product teams when demand requires and the prioritisation

pyramid supports

You take responsibility for the entire lifecycle of delivery from idea to

operation

Manage your own training requirements
Exhibit cross functional behavior and support other competencies within your

team
· Attend industry events and share the value with your colleagues

P965917CC

INDPENS

1st Line Support Technician/ Manchester /£220000 - £240000 per annum

View Vacancy

Peninsula Business Services is the leading UK’s Employment Law and Health & Safety Specialists, providing an integral service to our 28,000 Client’s daily business operations.

An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team. You will be working in a team-based environment on the Service Desk, providing first line support to users in all our offices. Your main responsibilities will be providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.

A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.

Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.
Demonstrate strong organisational skills and be accountable for your daily workload
Demonstrate a systematic, disciplined and analytical approach
Be customer focussed and ardent in ensuring that colleagues receive a high quality of service

The key objectives of your role are:

To ensure that the Service Desk Manager and Group Head of IT Service Delivery are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
Responsibility for being the first point of contact on the Service Desk.
New Starters and Leavers administration
Updating the knowledge base.
Innovation and Continual Service Improvements.
Responsibility for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users.
To provide application support to our internal and external users.
The department is responsible for resolving any IT related faults quickly and efficiently.
To work within SLA and KPI targets to agreed business priorities.
Setting up and configuring new laptops, desktops and mobile devices.
Installing authorised software to laptops, desktops and mobile devices.
Reporting faults and maintaining logs on desktops and laptops.

The Successful 1st Line Support Technician must have:

Excellent troubleshooting and problem-solving skills.
ITIL experience.
Experience in 1st line support.
Experience with supporting customers over the phone and in person.
Experience of ticket management.
Windows Server 2008 / 2012 / 2016
Windows 7 / 10.
Microsoft Office applications
Active Directory and group policies.
Setting up new users and disabling expired accounts.
Patching of network and phones.
Undertaking small- to medium-sized IT moves and projects.
Be passionate about technology

Desirable

Office365
Mac OS
Mimecast
AirWatch
Intune

What you bring to the Team

Driven and results orientated
Positive outlook and a focus on high quality delivery
Strong communicator
Must have the ability to communicate complex concepts and ideas easily to the team
Must be motivated to ensure work is complete and according to the requirements on schedule and to a high quality.
Must be reliable
Is able to work under pressure in all situations
The ideal candidate will ensure that correct decisions are made and issues acted on in a timely manner.
A dedication to getting the task done within any deadlines

What’s on offer?

Generous basic salary up to £24k DOE
The role is a permanent positon with a 6 month probationary period. The working week is based on 37.5 hours.
25 Days Holiday + Bank Holidays
Profit Share Scheme
Breakfast provided each Monday morning & monthly drinks
Contributory company pension scheme
Childcare voucher scheme
Access to the Employee Assistance Programme (EAP)

Salesforce and System Administrator/ Manchester /£26000 - £28000 per annum

View Vacancy

JOB PURPOSE
Health Assured are hiring a Salesforce & Service Systems Administrator to join our established Service Systems Team and work on a variety of projects.
Your focus will be to deliver feature enhancements and maintenance for the various systems and platforms that Health Assured uses and the services and tools that the company provides to clients.
The primary focus of the role is our Salesforce environment which is used widely across the business and is an essential tool for all Health Assured’s users.

JOB OVERVIEW
Health Assured is the UK and Ireland’s most trusted health and wellbeing network, making a positive difference in over 9.5 million lives.
The role will provide system administration, maintenance and support to all Health Assured’s systems. Taking responsibility to solve problems, implement change and make improvements to our systems.
You will need to be analytical and technically minded and be able to manage multiple projects at once.

DAY TO DAY RESPONSIBILITIES

To configure, develop and support a complex and large Salesforce system.
Providing application users with support, answering queries.
The continued enhancement of the current configuration and architectural design of all our systems.
To be pro-active in suggesting improvements to the configuration of systems, or new tools or ways of working.
To work within schedules and deadlines to agreed business priorities.
Work closely with the stakeholders to recommend and agree technological solutions to meet business requirements.

ESSENTIAL SKILLS AND COMPETENCIES

Salesforce certified. (ADM 201)
Experience of configuring and maintaining Salesforce.
Knowledge of Trailhead. (Evidenced by badges)
Knowledge of Agile methodologies beneficial.
Strong project management skills.
Strong communication skills & stakeholder management.
Ability to troubleshoot, analyse and problem-solve.

DESIRABLE SKILLS AND COMPETENCIES

Exposure to Apex, SOQL, SQL, Visualforce, HTML and CSS
Exposure to mobile phone app technology.
Exposure to Office 365 (Sharepoint, Teams etc)
Strong communication skills & stakeholder management.
Ability to troubleshoot, analyse and problem-solve.
3rd Party relationship management.

WHY JOIN OUR TEAM?
This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy so we look for colleagues who have a positive and focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers. So if you are ambitious, focused and a confident communicator you’ll soon discover that there are unlimited opportunities for you at health assured.

P967318CC

INDPENO

Events Marketing Executive/ London /£28000 - £30000 per annum

View Vacancy

Job Purpose
To drive lead acquisition and revenue generation through attendance and engagement through our
events, webinars, seminars to feed the sales teams, working within the digital marketing team to
maximise opportunities.

Job Overview
We’re looking for a driven, hard-working and self-motivated canididate to join our growing digital
marketing team with the aim of driving registrations through our Events business through
Accounting, Financial Services, HR, Health and Safety and creating our ‘Best in Business’ brand.
The ideal candidate will have experience in a target driven environment where multi-tasking is a
must. They should strive to continually learn and improve their skills and be able to thrive in a
supportive and friendly working environment with a desire to share new ideas and work hard
towards common goals. Proactive support of the sales team will be vital to succeeding in this fast-
paced role.

Day-to-Day Responsibilities

Managing the Croner-i digital channels – creating campaign landing pages and email

content, content management of websites, managing social media presence and
reporting, owning the promotion and execution of webinars and live events

Knowledge of conversion rate optimisation techniques
Optimise the Croner-i social media platforms based on engagement and performance
Knowledge of marketo and some ideas around email based campaigns
Working with the Events manager and the Head of Sales Enablement on a content

strategy from conception to delivery through various channels such as email and
marketing automation

Identifying new opportunities within events and partnerships.
Working with internal teams to produce reports for stakeholders
Be part of the group marketing function ensuring Croner-i activity is aligned with the

group strategy

What you Bring to the Team

Experience working in a B2B environment
Experience in marketing events, webinars and live events
Experience in social media outputs
Competency using website content management systems
Experience using analytics tools to measure and optimise performance
Experience of marketing automation software (Marketo experience is preferable but not a prerequisite ) · Proven ability to manage multiple tasks/projects simultaneously and meet deadlines · +/-2 years’ experience working in a digital marketing environment

Why Join our Team?
Croner-i is on a unique and rapidly evolving path. As such, our marketing capabilities must grow in-
line with business expectations. To achieve this, we’re recruiting for the necessary level of talent to
complement the close-knit, high-performing team we have in place. It is a great time for the right
candidate to join us on our march towards establishing an unrivalled, market-leading proposition,
and to realise their own potential as part of a digital-first, ambitious organisation

P967326CC

INDPENO

Telesales Adviser/ Manchester /£20000 - £25000 per annum

View Vacancy

Sales Adviser
Up to £25,000 with an uncapped commission (Realistic OTE £64k)
Manchester City Centre, near Victoria Train Station
Working Hours: Monday - Friday 8.45am to 5:30pm

Driven, hard-working and like to push yourself? Excited at the thought that this month alone, someone in this role earnt over £6500 in commission? Up for the challenge?

We are BrightHR and we are looking for talented sales individuals who have a passion for selling and thriving in a fast-paced environment. BrightHR You will be required to contact Business Owners and set up online product demonstrations to show prospective clients what makes BrightHR the best and how we can manage and streamline their HR processes for effectiveness and best practice!

Ideally we are looking for people who come from both B2C and B2B backgrounds however if you have a proactive and self-motivated attitude and are willing to learn then we will give you all the support and guidance you need! In return you can be rewarded with a fantastic commission structure which allows you to maximise your earning potential on a day-to-day basis. If a career in sales is what you want, with the right attitude, we will support you and offer a clear progression plan.

Day-to-Day Responsibilities

Contacting business owners and spreading the BrightHR word - promoting our services. You will need to be confident and proactive with speaking to a variety of sales prospects.
Achieve monthly and quarterly sales targets.
Accurately build, manage and maintain your sales pipeline.
Provide overall support to the Software Sales Executives and Sales function.

Benefits

Uncapped monthly commission (realistic OTE £64K)
25 days’ holiday, plus bank holidays.
Day off on your birthday.
Access to exclusive Perkbox discounts.
Holidays increase after 2 and 5 years’ service.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'!
Daily, weekly and monthly company incentives, access to discount schemes.
Enrolment into our Profit Share Scheme.

If this sounds like the role for you, click apply today!

Telesales Advisor/ Manchester /Competitive

View Vacancy

Call and Quality Assessor/ Manchester /£20000 - £22000 per annum

View Vacancy

Call and Quality Assessor
Manchester City Centre - Close to Victoria Station
Salary on offer upto £22,000

A brand new role to join our team, we are looking for a Call and Quality Assessor to join our sales team. A fast-paced and demanding department, the ideal person will listen and assess the call structure and cross reference against the quality matrix. You will be responsible for feeding back areas of development to the Head of Sales and the individual floor managers.

Day-to-Day Responsibilities

You are to complete no less than 15 call assessments per day, with minimum of 50% of the working day to be spent carrying these out;
To listen to a regular cross section of the whole department calls.
Co-ordinate Floor Manager assessments and provide a monthly report to the Head of Telemarketing.
To complete accurate call assessment forms for each call that you listen to and ensure that a consistent approach to the scoring is decided upon.
To collate any information; issues identified and positive feedback on a central spread sheet for ease of access for Managers and Team Leaders.
To produce a weekly report of your progress every Friday for the previous week, sent by email to the Head of Sales.
Producing quality statistics for the daily Management meetings.
Identify trends and needs with regards to where training may be required in conjunction with the Head of Sales.
Assisting with training where required in respect of the quality assessing. As part of our sales inductions, we will look to you to give an overview of what you will looking for whilst listening to calls and also listening to sign off calls.
Highly proficient in all office packages in particular Excel.
To be able to communicate to the relevant Floor Managers and Training Manager and provide constructive feedback when identifying issues as not meeting the required standards.

What you Bring to the Team

Pro-active and self-motivated attitude
Organised with the ability to manage own workload on a daily basis
Outgoing personality, with strong organisational skills and a tenacious nature
Professional and intelligent approach to work.

Company Benefits

25 days’ holiday, plus bank holidays.
Day off on your birthday.
Perkbox discounts.
Holidays increase after 2 and 5 years’ service.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Company incentives, access to discount schemes.
Profit Share Scheme.

Why Join our Team?
This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference to all sorts of people.

If this sounds like the role for you, click apply today!

Administrator/ Manchester /£18000 - £20000 per annum

View Vacancy

HR Assistant/ Manchester /£22000 - £28000 per annum

View Vacancy

HR Advisor
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries.
If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work' and to benefit from CIPD accredited training.

The HR Advisor will also be responsible for:

To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice.
Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided.
Using your expert HR and employment law knowledge to develop a clear answer for the client.
To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA)

In order to be considered for this opportunity it is essential that you have the following:
* Good employment law knowledge either through studies or working experience.
*CIPD qualification or equivalent experience in the work place is desirable.
* Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.
* Ability to juggle multiple tasks, prioritising your work load accordingly
* An organised self-starter
* Ability to work under pressure in a fast moving performance driven environment
* Excellent communication skills.

P963605BG

INDPENS

Senior Graphic Designer/ London /£35000 - £38000 per annum

View Vacancy

Job Purpose
We are currently seeking to appoint a Senior Graphic Designer to join our growing and fast-paced marketing team, working in vibrant offices in Blackfriars, London. We are the perfect place for high achievers to grow and thrive
Job Overview
We are looking for an experienced designer to work within the marketing team with full responsibility for the evolution of the companies brand and sub-brands. The successful candidate will be confident in leading the visual strategy of marketing and product assets – web, print, video, and virtual/live events. They will be a naturally ambitious and driven team player who will serve as a mentor to other team creatives and external collaborators. This is a fast-paced and varied position which will suit someone looking to take the next step in their career, with increased responsibility as a leader in their area of expertise.
Right now is an especially exciting time to join our close-knit digital team as we continue on a steady growth path - leading the way forward for the organisation, We are looking for the right person to help us take our brands to the next level and to further enhance our position as leaders in business information across industries.
Key Responsibilities:

Developing brand assets and leading visual strategy
Consulting with stakeholders, marketing, copywriting and sales teams to create cohesive designs that reflect our corporate cultures and goals
Driving the quality of output on ecommerce sites, corporate websites, internal and partner webinars, marketo landing pages, Drupal pages, Wordpress, Mailchimp and marketo emails, and forms generally.
Mentoring team members in relevant disciplines
Other design duties: print assets, event creatives, ad hoc requests for tender docs etc

What you bring to the team

Experience working with marketing and product teams.
Front end development skills – CSS/HTML needed, Javascript is a bonus
Adobe creative suite super user
UI/UX experience – agency side is a bonus
Demonstratable attention to detail
Strong communicator, good interpersonal skills

Who we are
We provide resources, guidance and tools for Accountancy, Tax Compliance, HR and Health & Safety professionals via our online content platform. We provide a library of expert-written commentary, source materials, legislation and tools like calculators and templates to businesses ranging from sole practitioners through to household names.

P965616CC

INDPENM

Business Development Manager - Field Based/ Manchester /£30000 - £40000 per annum

View Vacancy

Our client are one of the leading providers of advice and consultancy across HR, Health and Safety and Employment Law and are looking for a business development manager to generate new business through face to face consultative selling to a range of SME clients in the area. You will be responsible for your own diary, building your own pipeline of business and being the face of our Business in your local area. We’re looking for a dynamic, motivated, high performing and experienced new Business Development professional, who takes a consultative approach and has previously worked in a 100% new business, B2B sales role.

From the client:
“This is a fantastic role for an experienced, consultative business development manager who has the ability to hunt new business and meet with SME owners in the field to sell our award winning HR and Health and Safety solutions that include the well-known Bright HR software company as seen on Sky News (Over 60,000 customers over the UK, Ireland, Australia, New Zealand and Canada!).

Business Development managers are integral to our success, ensuring we become the Number one HR and H&S solutions provider in the UK. You will be able to build rapport with your clients and be excited by hunting your new business, with the help of our telemarketing team and building your own referral network.
Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative ‘value based’ selling style are important to success
On a daily basis you will be on the road, building networks and meeting clients in your allocated post code ensuring that you are the go to person for any HR and H&S solutions.”

Day-to-Day Responsibilities:
* Self-generating new leads, appointments and referrals through day to day new business activity.
* Working with the Head of Seminars to generate a monthly seminar/ webinar plan to maximise sales opportunities.
* Generating and attending meetings with potential introducers and referral partners.
* Achieve monthly and quarterly minimum sales targets.
* Accurately build, manage and maintain your sales pipeline.
* Thrive on working in a fast paced, target focussed high energy and high reward culture.

Why Join our Team?
This is a superb place to work if you love problem solving, enjoy a challenge and working at pace. If you have a genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference. We’re a family-run business, who are incredibly ambitious and constantly expanding and can promise you’ll enjoy every day.

P966961LCR13

INDPSA

Operations Manager/ East Midlands /£50000 - £60000 per annum

View Vacancy

Croner-i provides consultancy, tax fee protection insurance and advice to the accountancy sector. Working with around 4,000 accountants employing around 100staff at the Hinckley site. The wider Croner-i business, which also has an office in London, also provides online digital content to tax, accounting, and HR professionals.
Job Purpose
To develop, implement and improve user experience and client engagement strategy for the advice, consultancy, claims, and insurance operations based on the Croner-i Hinckley site. Working across the business to ensure an excellent level of customer service to all customers and ensure all aspects of product, delivery, service, and reporting are continually improved.
Job Overview

The Operations Manager will have significant experience working with senior leadership and cross-
functional teams to improve operational execution and client engagement as well as producing
concise and insightful KPIs. Reporting to the Managing Director the successful candidate will work
alongside the management team to develop the core functions of consultancy, advice, and insurance
(Renewals and claims) to provide all of our clients with Super Service. You will be confident to manage
large scale service transformation projects, as well as being able to implement insights from mapping
our client journey, client feedback scoring and regularly sampling every aspect of our service
interactions and engagement.

Day-to-Day Responsibilities

Manage the core metrics linked to client experience from on-boarding, service implementation,
service follow up, service delivery, ongoing client support, queries, client dissatisfaction and
cancellation requests.
Producing weekly and monthly KPI reports with a view to discussing areas for improvement.
To review our client experience proposing and implementing enhancements to improve us
digital engagement.
To identify training needs and ensure that training is subsequently undertaken, and service
delivery improvements are made.
Monitor and review client dissatisfaction to improve and enhance the service in an efficient way.
Work with other Group companies to ensure consistent reporting.
Workforce planning of all clients facing departments to maximise both client experience and
Ensure best practice is shared and gained across the 11 operating companies in the Peninsula Group

What you bring to the Team
This position has a high level of visibility across the organisation, and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business.
We are looking for:

New innovative ideas to improve client engagement and user experience
A “can-do” attitude with the ability “to get things done”
Ability to work in a fast-paced environment with strong time management skills.
The ability to present complex information in a clear and concise manner to a variety of audiences.
Highly collaborative with a focus on delivery
A dynamic and flexible approach, as well as the ability to work under pressure.

Why Join our Team?
This is a fantastic place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their careers

P964736CC

INDPENO

Call Handler / Advisor/ Manchester /£20000 - £200000 per annum

View Vacancy

Call Handler / Advisor
Manchester City Centre
£20,000 + excellent benefits

Health Assured are the UK's leading Employee Assistance Programme provider. We work with some of the UK's leading organisations to deliver innovative and robust solutions that benefit employees and drive best value for employers.

We are looking for an enthusiastic Advisor to work on the front line of the Employee Assistance Programme alongside our Counselling and Legal teams. This is a fast-paced, customer focused environment that will involve working on our helpline to support our clients and triage calls.

Key Responsibilities:

To provide an efficient and effective telephone service to all callers
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed
Greet clients making them feel comfortable and at ease, exploring the clients’ situation and identifying the next steps, including assessing the risk/urgency of the issue
Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to
Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database

Key Skills:

Excellent listening skills
Ability to work to deadlines
Previous experience working on inbound phone lines
Ability to prioritise and work independently
Open minded and non-judgemental
Experience providing great customer service

What will you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Client Services Executive / Manchester /£19000 - £21000 per annum

View Vacancy

Client Services Executive
Based in Manchester City Centre
Up to £19,000-£21,000 per annum DOE

Health Assured are the UK’s fastest growing Employee Assistance Programme provider and this role is key to ensure we provide an exceptional service to our clients.

This is an exciting, fast-paced role that will require speaking to different clients and dealing with a vast amount of situations.

What is involved?

Monitor the Client Services mailbox and ensure all emails are processed within 24 hours
Issue client welcome emails and electronic welcome packs
Conducting welcome calls to all of Health Assured’s new clients and existing clients at renewal
Scheduling client meetings on behalf of our field-based relationship managers
Working with the internal marketing team to ensure all client literature is kept up to date
Ensure the CRM (Salesforce) is accurate with current client and intermediary details
Preparation of monthly, quarterly and yearly client reports in a timely and accurate manner
Preparation of daily, weekly and monthly internal reports
Answering client telephone calls and directing appropriately
Provide a weekly update report to management

What are we looking for?

Customer service focused: committed to providing exceptional service across all channels – written, phone and face to face
Time management: accomplish objectives effectively within a set time frame
Commerciality: ability to apply knowledge in a practical, commercial manner
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience

What do you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Career Pathway
Allied Pride Network
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Social events throughout the year
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Why Health Assured?

Health Assured is the UK and Ireland’s most trusted health and wellbeing network, making a positive difference in over 14 million lives. We offer the most comprehensive employee assistance programme (EAP) on the market today, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees, and their family members.

At Health Assured our team is our greatest asset; contributing valued knowledge, skills, and enthusiasm every day to make Health Assured the Company it is. As part of Health Assured, you will be doing work that matters and you will be part of a company that is still striving to grow, develop and evolve, and in turn, we pledge to offer our staff a positive working environment and atmosphere, whilst encouraging personal development.

Social Media Sales Executive/ Manchester /£0 - £25000 per annum

View Vacancy

Social Media Sales Executive
Manchester city centre - close to Victoria Station
Upto £25,000 + Bonus + Excellent Benefits

Do you work in sales and are now looking for a change of career direction?
Do you have experience in B2B social media?

We are looking for an enthusiastic social media executive who has some business sales experience to support with the following :

·         Driving growth – B2B engagement across all platforms through strategic local & national channels
·         Set and implement social media and communication campaigns to align with marketing brand
·         Create social media strategies
·         Understanding of algorithms
·         Analytics and reporting
·         Engagement with emerging trends
·         Competitor analysis

What you Bring to the Team
·         We are looking for an experienced social media sales executive with at least 18 months experience of managing B2B social media channels
·         This role will require experience in the analytics and algorithms of all channels.
·         You will need a strong content-led-social marketing awareness across all platforms.
·         Be able to raise awareness of our campaigns and events.
·         Target to engage with potential new prospects.
·         Attention to detail and the ability to work under pressure are essential.

What will you get in return?
·         Upto £25,000 Basic dependent on experience
·         25 days’ holiday + plus bank holidays + your birthday off, with an increase to your holidays after 2 years service
·         Exclusive access to Perkbox discounts to save on your shopping
·         Christmas bonus after 3 years
·         Access to Employee Assistance Programme to help with lifes challenges
·         Life Insurance
·         Enrolment into our annual Profit Share scheme

Why Join our Team?
You are joining our organisation at an incredibly exciting time. Our client base is ever-expanding, your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference to all sorts of people. We’re a family-run business, who are incredibly ambitious and constantly expanding, you’ll enjoy every single day. If you're looking for a social media executive role within a sales driven business then this could be the role for you!

Sales Executive/ Manchester /£0 - £40000 per annum

View Vacancy

With a guarantee of £40,000 in the first 12 months, want to join the Best Game in Town?

Sales Executive
Full time permanent position
Mon - Fri 8.45am - 5pm, No evenings or weekends
Manchester city centre, close to Victoria Station

The reason we call it the best game in town is that we also provide a ‘super coaching programme’ to ensure that you reach your full potential as an experienced business sales executive.

The Peninsula Building in Central Manchester is located near to Victoria station and is our global headquarters.
We are confident you will be successful, so much so, that we are offering a guaranteed commission for the first 12 months for experienced business sales executives! Your earning potential is uncapped so there truly is no limit to how much money you can earn!

On offer is one of the highest salaries for internal sales in with uncapped earnings, a fantastic office and working environment and the best leadership and super coaching in the industry!

Who are we?
Since 1983 Peninsula has been providing HR and Health and Safety outsourcing to small businesses across the UK. We are the global leader in HR consultancy and software with over 100,000 clients worldwide.

Our opportunity
Internal business sales executives are key to our continued growth and success, the more business you win, the more money you earn. You will be responsible for the creation and development of new business opportunities to introduce Peninsula consultancy services which includes our Bright Hr people management online software solution. Helping small businesses manage their HR and letting them concentrate on growing their business

What's in it for you as a Business Sales Executive
As an experienced Business Sales Executive, in your first year you will earn a basic salary of £25,000 and your earnings guarantee will take you to £40,000, although our top achievers are earning between £60,000 - £70,000 in remuneration.
25 days holiday, working Monday - Friday, 8.45 - 5.00 plus other great benefits including international sales conference...

Daily, weekly and monthly incentives
Profit share scheme
Day off on your birthday
Perkbox discounts
Access to Employee Assistance Programme

Super coaching programme for the Business Sales Executive role
You will also join our super coaching program that will hone your sales techniques to be a high achiever

About you as a Sales Advisor

You'll have experience in outbound lead generation/telesales using a consultative approach

You'll have the ability to work successfully in a target-based environment
You'll be driven by your ambition and own results
Resilient, confident, and tenacious with an engaging personality
You'll have the ability to speak to a varied range of people and decision makers at different levels of the business
You'll be driven by great earning potential and career progression
You'll be able to show initiative, be a self-starter, eager to learn from our super coaching programme

Telesales Training & Development Officer/ Manchester /£0 - £28000 per annum

View Vacancy

Telesales Training & Development Officer
Manchester
Up to £28,000 per annum dependent on experience + £1,500 quarterly bonus available + Excellent Benefits Package
Monday - Friday 8am - 5.30pm

We're looking for an experienced Sales Trainer to join our expanding team, to drive the performance of the telesales teams across the UK and Ireland through the design and delivery of an on-going training and development plan covering all aspects of the Telesales role.

The Telesales Training & Development Officer will work with our Telesales Teams to maximise sales effectiveness and revenue by identifying development opportunities and delivering sales training and coaching. In response to business requirements, they will design and deliver a range of sales focussed learning solutions to develop knowledge, skills and strengths of the sales teams. Further to this they will support development of individuals through 1:1 coaching sessions when support is required. As this role is to support a number of Telesales Teams across the Peninsula Group the individual will need to have some flexibility to support the various business and be willing to travel to other offices on occasion

Day-to-Day Responsibilities

To work in conjunction with the Business Support team to design and deliver the induction training of all new Telesales Executives ensuring that they have the knowledge, skills and motivation to meet the targets set.
To design and deliver an on-going training schedule for the sales floor to ensure we have a world class sales function
To identify individual training needs of Sales Executives and to effectively communicate with the Floor Managers to ensure that the performance and productivity of all Sales Executive’s is increased.
To ensure trainings in place to maximise productivity of sales from our CRM by providing on-going training in the use of Salesforce and keeping up to date with any developments and implementing across the department.
Liaising internally with the design and update all training course materials in line with the business needs.
To ensure that all training is of a professional standard and that Sales Executive’s are able to meet the standard required by the business and achieve targets.
To review the effectiveness of Sales Training against company requirements, in terms of the appropriateness and quality of training courses.
To maintain and up to date training records for all BST staff and review monthly with the Head of Department.

What you Bring to the Team

Proven track record in delivering results in a high energy call centre environment.
Previous experience in a sales training environment
Ability to prepare training material and documentation
Experience of using a CRM system, Salesforce ideally.
Excellent communication skills, both written and verbal
Be able to demonstrate knowledge of the sales process
Ability to motivate, inspire and develop others
A confident, strong, friendly personality
Self-motivated with ability to work and deliver under pressure
Excellent rapport building skills
Flexible approach to work

What will you get in return?

Upto £28,000 Basic
Quarterly Bonus
25 days’ holiday + plus bank holidays + your birthday off, with an increase to your holidays after 2 years service
Exclusive access to Perkbox discounts to save on your shopping
Christmas bonus after 3 years
Access to Employee Assistance Programme to help with lifes challenges
Life Insurance
Enrolment into our annual Profit Share scheme
International Sales Conferences and award trips

At Peninsula our team is our greatest asset; contributing valued knowledge, skills and enthusiasm every day to make Peninsula the Company it is. Our main head office is in Manchester City Centre, with offices across the UK, Ireland, Australia, New Zealand and Canada.

If you've experience in delivering telesales training and are keen to work for a thriving business that invests in its team members, then apply today for this great opportunity!

Team Leader/ London /£25000 - £28000 per annum

View Vacancy

Job Purpose
To deliver world class care to exceed our client’s expectations and provide support to our ever growing client base across Great Britain
Job Overview
The role requires you to excel in enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions
Day-to-Day Responsibilities

To be the key person for receiving requests from the team
Managing attendance/holiday requests/return to work meetings etc
Various daily/weekly and monthly reporting
Management of the team and to ensure continuity when team manager absent
Authorising credits/refunds
Point of escalation for complaints
Organising and Carrying out monthly 121s, call reviews and appraisals
Ensure that the teams SLAs are met
Carrying out any formal or informal meetings
Analysing reports and data
Motivate the team
Supporting the team to meet their own individual targets
Developing the team and always striving forwards to continuously improve
Supporting the team manager in the running of the team

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Job Goals and Metrics

SLA Management of cases
Individual target based on team performance
Ensuring the department meets its targets

What you Bring to the Team

A “can-do” positive attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
Ability to work in a fast-paced environment
Strong organisation and time management skills
A dynamic and flexible approach, as well as the ability to work under pressure.
Adaptable to change
Great communication skills – written and verbal
Previous relevant team leader experience

Why Join our team?
This is a fantastic multi winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy so we look for a colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their career.

P966245LS

INDPENO

Counselling Team Leader/ Manchester /£33000 - £35000 per annum

View Vacancy

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 13 million lives, in their search to add a Telephone Counsellor to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

This role is an exciting opportunity to support and coach a small team of 8 – 12 frontline counsellors, daily within a fast-paced environment.. The Counselling Team Manager will focus on moving the team forward in delivering a high quality service at all times.

Job Overview
To work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations.
Day To Day Resposibilites:

Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team
To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required
Monitor, mentor and ensure counsellors are working in line with Health Assured clinical governance and the daily goals set out within internal policies
Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols
Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays
To identify areas of learning and amongst the team and ensure relevant training is provided
To support the counselling team on a day to day basis with risk and safeguarding debriefs as an when required and ensure team members are following the Risk Guidance policy at all times
Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback
To support with recruitment and attend interviews when required
To hold fortnightly welfare meetings with individual team members
Attend and be prepared for monthly EAP Managers Operations meeting in conjunction with the Management Team
Ensure team absence management procedures are adhered to within a timely manner

DESIRABLE skills and Competencies

Experience in data entry, scheduling and diary management. With excellent communication and customer service skills.
Self-sufficient, innovative and driven with the ability to work independently or as part of a team.
Desire to pursue excellence in a career with Health Assured.
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
Experience working within an employee assistance programme

Why Join our Team?This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy so we look for colleagues who have a positive and focused attitude. Through training and DEVELOPMENT, we make sure that everyone who works here has the resources they need to build their careers. So if you are ambitious, focused and a confident communicator you’ll soon discover that there are unlimited opportunities for you at Health Assured.

P967365LS

INDPENO

Online Reputation Coordinator/ Manchester /£25000 - £27000 per annum

View Vacancy

Android Developer/ Manchester /£50000 - £60000 per annum

View Vacancy

Job Purpose
To collaborate with the PO, business analyst, and QA to plan, build release and maintain software features that deliver business value.

Dimensions
Identification of valuable features and implementing in software for projects and initiatives that may amount to hundreds of thousands of pounds of investment

Reports To
Software Development Lead
Direct Reports
None
Internal and External Relationships
Product Owners, Business Analysts, Developers

Other Contextual Information / Special Features
Possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. Requires experience of REST, JSON and how to build clean architecture with TDD and BDD. Knowledge of Retrofit, OkHttp, Gson, Dagger 2, RxJava, AutoValue, Espresso or Kotlin beneficial.

Skills

Ensure that the initiative has a coherent Definition of Done that your features are met
Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams
Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family

Accountability

You take responsibility for the entire lifecycle of delivery from idea to operation
Manage your own training requirements
Exhibit cross functional behavior and support other competencies within your team
You make realistic commitments that you are confident of meeting and strive to do so.
Maintain and improve engineering practice
Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis)
Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle
Support the QA in identifying describing and resolving defects
Support the BA in the elaboration of requirements
Attend industry events and share the value with your colleagues

P967368CC

INDPENS

Principal Software Developer/ Manchester /£75000 - £80000 per annum

View Vacancy

Job Purpose
To be the owner of technology decisions in the development team ensuring that the engineering and solutions architecture is sufficiently engineered for the initiative, and that future options are not being restricted by current choices. Provide technology leadership, inspiration and motivation to the team by demonstrating by example. Assure the solution will deliver the functional and non-functional characteristics required. Be seen as technology leaders across the portfolio and set the direction and strategy for the products technology.

Dimensions
Technology decisions with impacts of several hundred thousand pounds

Reports To
Head of Technology Delivery
Internal and External Relationships
Product Owners, Developers, Head of Technology Delivery, CTO, Solutions Architect. Lead Developer

Other Contextual Information / Special Features
Extensive experience of software engineering, continuous integration tools and techniques, delivery mechanics, multi variant and AB Testing are required. For
Principal UI Developer roles require extensive experience of delivering user interfaces in a web environment using a variety of JavaScript frameworks including JQuery, AngularJS and Bootstrap.
Principal Mobile Developer Roles require extensive experience of delivering mobile applications for phones and tablets in both Android and IOS, extensive experience of mobile specific technology for test driving development, automating testing, templating applications and continuous integration. Extensive knowledge of interacting with API’s and how to design and develop mobile centric API’s is required.

Skills

Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
Ensure that the initiative has a coherent Definition of Done and that your features are met
Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams
Inspire enthusiasm for technology from your colleagues
Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family
You are able to strongly influence quality in your product team and across the department.
You are able to communicate at various levels in the business, describing complex situations in a way that can be understood by non-technology stakeholders
You are able to develop colleagues by collaborating and supporting rather than executing on their behalf
Experience of refactoring in extremely complex software systems where much of the code is legacy
Ability to deal with very high levels of uncertainty either in the technology or business domain
Ability to incrementally define and build a solution in a way that doesn’t restrict future choices.

Accountability

You make realistic commitments that you are confident of meeting and strive to do so.
Maintain and improve engineering practice
Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis)

Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle

Support the QA in identifying describing and resolving defects
Support the BA in the elaboration of requirements
Collaborate with the solutions architect to define and communicate the solutions architecture

Implement the application architecture, adjusting based on feedback in collaboration with the application architect

Be an authority for technology considerations for your product and the department. Have several technologies that you are able to consult on and provide consultancy to other product lines.

Identify opportunities for improvement in development practice across the department, be proactive about implementing improvements

You inspire, motivate and enthuse the development community
Support other product teams when demand requires and the prioritisation pyramid supports

You take responsibility for the entire lifecycle of delivery from idea to operation

Manage your own training requirements
Exhibit cross functional behavior and support other competencies within your team

Attend industry events and share the value with your colleagues

P967369CC

INDPENS

iOS Developer/ Manchester /£45000 - £50000 per annum

View Vacancy

Job Purpose
To collaborate with the PO, business analyst, and QA to plan, build release and maintain software features that deliver business value.

Dimensions
Identification of valuable features and implementing in software for projects and initiatives that may amount to hundreds of thousands of pounds of investment

Reports To
Software Development Lead
Direct Reports
None
Internal and External Relationships
Product Owners, Business Analysts, Developers

Other Contextual Information / Special Features
Possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. Require experience of Swift & Objective C, REST, JSON and how to build clean architecture with TDD. Knowledge of Alamofire, protocol-oriented programming, VIPER architecture and UI Automation testing are beneficial.

Skills

Ensure that the initiative has a coherent Definition of Done that your features are met
Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams
Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs
Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family

Accountability

You take responsibility for the entire lifecycle of delivery from idea to operation
Manage your own training requirements
Exhibit cross functional behaviour and support other competencies within your team
You make realistic commitments that you are confident of meeting and strive to do so.
Maintain and improve engineering practice
Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis)
Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle
Support the QA in identifying describing and resolving defects
Support the BA in the elaboration of requirements
Attend industry events and share the value with your colleagues

P967370CC

INDPENO

Quality Assurance Analyst/ Manchester /£38000 - £40000 per annum

View Vacancy

Quality Assurance Analyst Job Purpose

To assure the quality of a product teams delivery, by supporting the team in delivery their roadmap and the Lead QA in implementing the strategy for quality,DimensionsResponsibility for software quality across the business involving millions of pounds of investment.

Reports ToLead QA

Direct Reports
Internal and External RelationshipsProduct Owner, LeadQA, Software Development Lead, Business Analyst
Other Contextual Information / Special FeaturesSkills

Experience of manual and automated testing
Able to triage, repeat and identify software issues in test environments
Able to describe a software issue succinctly and coherently in order to expedite their resolution
Able to make judgment calls about whether a software issue is tolerable in production and if the impact of that is tolerable.
Able to quickly categories issues based on their impact, and likelihood.
Able to plan how to test a feature and make appropriate decisions on the approach and technology
Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
Exhibit cross functional behaviour and support other competencies within the company
Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family

Accountability

Assure previously identified defects are addressed or the stakeholders are happy that the impact can be tolerated
Assure that a features acceptance criteria are met
Assure that releases are of high quality and act as approval to deploy
Collaborate with the product team members to identify and describe defects
Ensure that regression test packs are maintained
Support the BA in the elaboration of requirements with the developers
Take responsibility for non functional testing
Write acceptance criteria for features that are executable
You can measure the coverage of your functional and non functional testing
You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation
Manage your own training requirements
Attend industry events and share the value with your colleagues

P967371CC

INDPENO

Frontend Developer/ Manchester /£48000 - £50000 per annum

View Vacancy

Job Purpose
To collaborate with the PO, business analyst, and QA to plan, build release and maintain software features that deliver business value.
Dimensions
Identification of valuable features and implementing in software for projects and initiatives that may amount to hundreds of thousands of pounds of investment
Direct Reports
Reports To
Principal Developer
Internal and External Relationships
Software development leads for other teams, developers, business analsysts, product owners, user experience designers and graphic designers, solutions architect, database adminsitrator, infrastructure architect
Other Contextual Information / Special Features
Possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. Requires experience of REST, JSON and how to build clean architecture with TDD and BDD for mobile platforms.
Skills
Ensure that the initiative has a coherent Definition of Done and that your features are met
Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
Exhibit cross functional behaviour and support other competencies within the company
Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family
Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams
Responsibilities
You make realistic commitments that you are confident of meeting and strive to do so.
Maintain and improve engineering practice
Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis)
Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle
Support the QA in identifying describing and resolving defects
Support the BA in the elaboration of requirements
You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation
Manage your own training requirements
Attend industry events and share the value with your colleagues
ents and share the value with your colleagues

P967372CC

INDPENS

Business Sales Floor Manager/ Manchester /£30000 - £35000 per annum

View Vacancy

Job Purpose
To take responsibility of the development and management of up to two teams of Business Sales Executives, who make appointments on a daily basis for our field based representatives to attend.

Job Overview
As your team are the first-point of contact for promoting and presenting the services Peninsula offer, we’re looking for a high achieving sales manager who has the ability to lead and drive team performance to continuous success.

You will be working in a KPI driven environment which is fast-paced and pressurised. Reporting directly into the Associate Director of Telemarketing, you will play an integral part in the day-to-day running of the department by ensuring your team are performing, and will need to be a strong and confident communicator.

Outside of the core of team management, you will also regularly liaise with the field sales teams, as well as data reporting, attending meetings, and interviewing prospective Business Sales Executives.

Peninsula provides Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). Our Sales teams are the driving force that allow us to meet our business objectives. The individual leading these teams must have excellent organisation, time-management skills, and be ambitious and results orientated.

Day-to-Day Responsibilities
·         Diary management, targets and productivity of your teams.
·         Conduct regular one to one performance reviews
·         Provide ongoing coaching and development for all team members
·         To drive and motivate the team to ensure they meet sales targets
·         Ensure you have a physical presence on the floor by regular floor walking
·         Monitoring, training, developing your teams and dealing with disciplinary issues.
·         Liaising with Field sales teams to drive co-ordination of business objectives
·         Attend departmental meetings and conferences.

Have flexibility and the ability to manage other teams when other managers are away from the business

What you Bring to the Team
·          A proven track record in a Team Leader or Management role, with at least 3 years sales management experience within a call centre environment
·          An assertive, confidence personality with natural leadership qualities.
·          A professional and intelligent approach to work
·          Resilience and the ability to encourage and motivate others at all times.

P967375LC

INDPENS

Business Support Team Leader/ Manchester /£24000 - £27000 per annum

View Vacancy

Business Support Team Leader
Manchester City Centre
£24,000 - £27,000 plus excellent benefits package

Health Assured are the UK's leading provider of the Employee Assistance Programme (EAP) and we are currently seeking an experienced Business Support Team Leader to manage the day-to-day running of our Business Support team.

Responsibilities:

Leading and setting clear performance targets for individuals and equally, for the team.
Conduct weekly quality checks of the Business Support team.
Emphasise and maintain a structured day throughout the department whilst ensuring an effective CRM system and overall client experience.
Ensuring all work in the Business Support team is carried out within the relevant SLAs.
Maintain a high level of customer service and ensure support is given to the Head of Sales, Telesales team and Bids team when required.
Compiling and sending the daily Verified Sales report and monthly Sales report to the senior management team.
Effectively managing all team absence, sickness and lateness in line with company procedure, ensuring that relevant paperwork is completed and saved to personnel files. Absence and lateness should be managed consistently in line with company polices.
Conduct formal 3 month, 6 month and annual reviews with the team.
To monitor, mentor and motivate the team to ensure that they are supported in their role and also performing to the best of their ability. Implementing necessary procedures to address any concerns identified.

Skills and Competencies:

Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner, and to motivate a team to ensure all work is completed within SLA to the highest standard.
Proactive suggestions for improvement and making efficiency's across the teams.
Experience in managing a team in a client or prospect client-facing role, with the ability to build rapport quickly and effectively.

What will you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years' service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Telephone Support Counsellor/ Manchester /Competitive

View Vacancy

Telephone Support Counsellor
Various locations including Manchester, Hinckley, Cork, Glasgow & remote!
£27,000 + excellent benefits package

Health Assured are the UK's leading provider of the Employee Assistance Programme (EAP).

We are currently seeking qualified counsellors to work on our helpline providing in the moment therapeutic support and guidance to individuals on a variety of different issues such as depression, anxiety, financial issues and bereavement.

We have opportunities open across several locations with various shift patterns available.

Responsibilities:

Provide “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
To provide an efficient and effective telephone counselling service to all callers
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
To take accurate information and record on the Health Assured data base
To arrange follow up and check in calls when deemed appropriate and in line with Health Assured’s call back policy
Conduct full and robust clinical assessments in accordance with Health Assured’s procedures, ensuring the most clinically appropriate support is identified
To effectively identify and manage risk in accordance with Health Assured’s “Risk Guidance Policy”
Demonstrate an ability to comply with clinical governance and management instruction set by Health Assured to ensure the most effective and clinically appropriate service is provided at all times
To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc
Work to and exceed individual and team goals as per the KPI framework
To monitor both a personal inbox and the Counselling Advice Inbox and to process and respond to any web enquiries and emails where appropriate, including processing EAP manager referrals and contacting the client within 24 hours of receipt
Aim to complete outbound calls within agreed service level agreement

Essential Skills:

Minimum diploma level 4 in Counselling (or equivalent)
To be a member or be eligible to be a member of the BACP
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets

What will you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Client Engagement Administrator/ Manchester /£19000 - £20000 per annum

View Vacancy

Engagement Administrator
Manchester City Centre
Up to £20,000 plus excellent benefits package

Health Assured are the UK's leading provider of the Employee Assistance Programme (EAP) and we currently have an exciting opportunity on our Client Services team.

This is a vital role that will involve reporting and driving engagement on our app 'My Healthy Advantage', along with managing online reviews and responses and supporting the Client Services team.

Key Responsibilities:

Producing reports from the reporting suite on a weekly and daily basis
Liaising with the Relationship Management team to drive engagement across their portfolios and support with client reporting
Ensure push notifications are sent in a timely manner
Process set up of clients and divisions within the reporting suite
Co-ordinating internal group reporting to support with engagement
Review of online customer platforms and processing timely responses
All client services mailbox are constantly monitored and all emails are processed within 24 hours
Process of new business and renewal fulfilment on a daily basis
Collation and issue welcome email and electronic welcome packs
Co-ordinating hard copy fulfilment for new business and renewals
Booking of meetings for field-based relationship managers
Ensure Salesforce CRM is accurate with current client and intermediary detail
Answering the phone and directing calls appropriately

Skills and Experience:

Customer service focused
Attention to detail
Experience in a professional services organisation
Proven track record of working to key performance indicators (KPIs)
Relationship-orientation
Time management/organisation

What will you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Wellbeing Executive/ Manchester /£20000 - £23000 per annum

View Vacancy

Sales Executive
Salary £20,000- £23,000 DOE + Commission
Manchester City Centre, close to Victoria Station, no weekends or late shifts!

Health Assured are the UK's fastest growing Employee Assistance Programme (EAP) provider, and we have a fantastic opportunity to join a high performing, talented, and incredibly welcoming Sales team.

In this role, you will make the magic happen by handling outbound requests and liaising with potential customers, booking live demonstrations of our products with our Sales Consultants.

Working for the market leader you will need to be tenacious, passionate, build and maintain your own pipeline, and represent Health Assured to the highest professional standard.

Responsibilities:

Making outbound dials to prospect clients to introduce Health Assured and to arrange a demonstration of our service with one of our Wellbeing Consultants.
Actively build, manage, and maintain your pipeline.
Achieving monthly and quarterly appointment setting targets.

What’s in it for you?

As an Sales Executive, you’ll be highly compensated starting with a basic salary of up to £23,000 and your year 1 expected OTE of around £34k.
If its progression you’re looking for then we can provide that too – We are a growing business and advertise all opportunities internally!
25 days’ holiday, plus bank holidays which rises with service
Birthday Off/Mental Health Day
Access to Perkbox which offers a range of great discounts
Company Pension Plan and Life Insurance

What is it like working for Health Assured?
Health Assured cover 14 million lives and provide support to over 70,000 businesses, this is a fantastic opportunity to join a business experiencing rapid growth. We are a professional sales environment and due to the nature of our business, we expect our employees to be as consultative as possible; remember, this is health care sector so having the correct approach is incredibly important!

This is a full time, permanent position, where you will work five days a week 8.45am-4.45pm, Monday to Friday.

Inside Sales Executive/ Manchester /£20000 - £25000 per annum

View Vacancy

Inside Sales Executive
Up to £25,000 + Commission (OTE in Y1 of £34,000)
Manchester City Centre, close to Victoria Station, no weekends or late shifts!

Here at Health Assured, we have a fantastic Inside Sales Executive opportunity with our team of high performing, talented, and incredibly welcoming Sales team; you will have the chance to flourish in an environment that is focused on growth, improving and delivering.

In this role, you will make the magic happen by handling both inbound and outbound requests and inquiries from our potential customers and will be responsible for the end-to-end sales process, explaining our products and their benefits giving you the chance to wow them with your knowledge and passion for Employee Wellbeing.

Working for the market leader you will need to be tenacious, passionate, build and maintain your own pipeline, and represent Health Assured to the highest professional standard.

What’s in it for you?

As an Inside Sales Executive, you will be highly compensated starting with a basic salary of up to £25,000 and your year 1 expected OTE of around £34k.
Top achievers earn £45k - £55k.
If it is progression you are looking for then we can provide that too – We are a growing business and advertise all opportunities internally!
25 days’ holiday, plus bank holidays which rises with service
Additional day off for your Birthday!
Access to Perkbox which offers a range of great discounts
Company Pension Plan and Life Insurance
Free breakfast every Monday
Fab Fridays

What is it like working for Health Assured?
Health Assured cover 14 million lives and provide support to over 70,000 businesses, this is a fantastic opportunity to join a business experiencing rapid growth. We are a professional sales environment and due to the nature of our business, we expect our employees to be as consultative and empathetic as you will be tenacious and resilient. Remember, this is health care so having the correct approach will be super important!

This is a full time, permanent position, where you will work five days a week 8.45 am-4.45 pm, Monday to Friday.

Sales Trainer/ Manchester /£25000 - £28000 per annum

View Vacancy

Sales Trainer
Manchester Cuty Centre - Close to Victoria Station
Up to £30,000 per annum, monthly bonus of £500

Who we are
BrightHR transforms people management for small business owners. We believe in the power of small businesses and understands their importance to our high streets and local communicates.
That’s why we support small business owners with all their people management need and give them the tools to take their business to the next level. From everyday admin tasks to complex legal dilemmas, we free up employers’ time with our superior software and tailored expert guidance. Our technology is easy to use, our advice is clear, practical and jargon-free, and we’re committed to keeping our service affordable too. Because we’re here to champion small business owners and support them on their journey to a brighter future.

Job Purpose
We are looking for someone with a proven record of developing and working closely with sales teams to ensure high performance and exceptional sales training programmes. You will be expected to deliver ongoing training and support, create training schedules and seek to improve quality within our telephone-based sales B2B environment.

Day-to-Day Responsibilities

To work in conjunction with the Sales Manager and Quality and Compliance Assessor to design and deliver the induction training to all new BSCs, ensuring that they have the knowledge, skills and motivation to meet the targets set.
To design and deliver an ongoing training schedule for the sales floor to ensure we have world-class sales function.
To identify individual training needs of BSTs and to effectively communicate with the Sales Manager and Head of Sales to ensure that the performance and productivity of all BSTs is increased.
To ensure training is in place to maximise productivity of sales from our CRM by providing ongoing training in the use of Salesforce and keeping up-to-date with any developments and implementing across the department.
To liaise with the Sales Manager to design and update all training course materials in-line with business needs.
To ensure that all training is of a professional standard and that BSTs are able to meet the standard required by the business and achieve targets.
To work with the Sales Manager, Head of Sales and the Quality and Compliance Assessor to ensure appropriate and ongoing team development.
To review effectiveness of Sales Training against company requirements, in terms of the appropriateness and quality of training courses.
To review all course evaluation feedback, the effectiveness of the training and course outcomes and identify areas for improvement.
To maintain up-to-date training records for all BSCs and review monthly with the Sales Manager and Head of Sales.
Identify trends and needs with regards to where further training may be required in conjunction with the Quality and Compliance Assessor and Sales Manager.
To be able to communicate to the relevant floor Managers, Sales Manager and Head of Sales and provide constructive feedback when identifying issues as not meeting the required standards or potentially causing risk to the brand.

Benefits

25 days’ holiday, plus bank holidays.
Day off on your birthday.
Perkbox discounts.
Holidays increase after 2 and 5 years’ service.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Company incentives, access to discount schemes.
Profit Share Scheme.

If you are interested in this role, click apply today!

Employment Law Consultant/ Manchester /£30000 - £35000 per annum

View Vacancy

Employer Relations Adviser
Manchester City Centre - Close to Victoria Station
Salary on offer upto £35,000 dependent on experience + Excellent Benefits

We are looking for someone to provide Employment Law advice and support to current clients and prospective clients of Bright throughout different sectors across the UK, with the aim to provide high quality advice and engage clients with our product delivery. This is a fast-paced role that will give you unique exposure to different industries and will also challenge you in different queries across the Employment law spectrum.

Who we are
BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We take huge pride in what we do and strive to be brilliant.
We offer a software as a service solution that enables businesses to effortlessly implement HR processes, from approving holidays, logging sickness and tracking lateness, managing the workforce rota & shifts, and organising HR documents 24 hours a day 365 days a year. We also provide specialist knowledge on so many topics from employment law to happiness!

Working in a team you will be providing support to our clients over phone, whilst highlighting any commercial options that are non-compliant and the risks these present. You should be self-sufficient and comfortable dealing with queries in a pressured environment.

Day-to-Day Responsibilities

To ensure that personal knowledge of HR and Employment Law is continually updated.
To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
To proactively call and advise clients using “insights” gained from data on Bright.
To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided.
To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly.
To build relationships with BSMs in order to increase trust and use of the service. To record contacts with BSMs to aid reporting to Management.
To achieve the standards set within the performance framework to support all BSMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully.
To present internal training/buzz sessions and external webinars.
To actively seek and encourage client feedback by various methods and to promote and improve Bright’s online reputation.

What's on offer?

25 days’ holiday, plus bank holidays.
Day off on your birthday.
Perkbox discounts.
Holidays increase after 2 and 5 years’ service.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday!'
Company incentives, access to discount schemes.
Profit Share Scheme

If this sounds like the role for you, click apply today!

Employment Law Consultant/ Manchester /£30000 - £35000 per annum

View Vacancy

HR Advisor
Manchester City Centre - Close to Victoria Station
Salary on offer upto £35,000 dependent on experience + Excellent Benefits

We are looking for someone to provide Employment Law advice and support to current clients and prospective clients of Bright throughout different sectors across the UK, with the aim to provide high quality advice and engage clients with our product delivery. This is a fast-paced role that will give you unique exposure to different industries and will also challenge you in different queries across the Employment law spectrum.

Who we are
BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We take huge pride in what we do and strive to be brilliant.
We offer a software as a service solution that enables businesses to effortlessly implement HR processes, from approving holidays, logging sickness and tracking lateness, managing the workforce rota & shifts, and organising HR documents 24 hours a day 365 days a year. We also provide specialist knowledge on so many topics from employment law to happiness!

Working in a team you will be providing support to our clients over phone, whilst highlighting any commercial options that are non-compliant and the risks these present. You should be self-sufficient and comfortable dealing with queries in a pressured environment.

Day-to-Day Responsibilities

To ensure that personal knowledge of HR and Employment Law is continually updated.
To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
To proactively call and advise clients using “insights” gained from data on Bright.
To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided.
To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly.
To build relationships with BSMs in order to increase trust and use of the service. To record contacts with BSMs to aid reporting to Management.
To achieve the standards set within the performance framework to support all BSMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully.
To present internal training/buzz sessions and external webinars.
To actively seek and encourage client feedback by various methods and to promote and improve Bright’s online reputation.

What's on offer?

25 days’ holiday, plus bank holidays.
Day off on your birthday.
Perkbox discounts.
Holidays increase after 2 and 5 years’ service.
Pension Plan and Life Insurance.
Access to Employee Assistance Programme.
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday!'
Company incentives, access to discount schemes.
Profit Share Scheme

If this sounds like the role for you, click apply today!

Principal Developer/ Manchester /£65000 - £80000 per annum

View Vacancy

Principal Developer
Negotiable salary on offer with fantastic benefits
Manchester City Centre

We are looking for someone to be the owner of technology decisions in the development team ensuring that the engineering and solutions architecture is sufficiently engineered for the initiative, and that future options are not being restricted by current choices.
We want a strategic leader across technology, who inspires and motivates the team by leading from the front. Assure the solution will deliver the functional and non-functional characteristics required.

We have a great product team here at BrightHR that believes in user-centered design, iterative development and validated learning. We work in an agile and collaborate way in cross-functional teams focusing on delivering value not just to a UK audience but to international clients across 4 platforms.

What are looking for?

Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.
Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer term maintenance costs
Ensure that the initiative has a coherent Definition of Done and that your features are met
Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams
Inspire enthusiasm for technology from your colleagues
Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family
You are able to strongly influence quality in your product team and across the department.
You are able to communicate at various levels in the business, describing complex situations in a way that can be understood by non-technology stakeholders
You are able to develop colleagues by collaborating and supporting rather than executing on their behalf
Experience of refactoring in extremely complex software systems where much of the code is legacy
Ability to deal with very high levels of uncertainty either in the technology or business domain
Ability to incrementally define and build a solution in a way that doesn’t restrict future choices
Maintain and improve engineering practice
Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis)
Support the QA in identifying describing and resolving defects
Support the BA in the elaboration of requirements

Who are we?
BrightHR is a people management software company and we are looking for the most driven and dedicated developers to join our team. We offer a software as a service solution that enables businesses to effortlessly implement HR processes, from approving holidays, logging sickness and tracking lateness, managing the workforce rota & shifts, and organising HR documents 24 hours a day 365 days a year.

If this sounds like the role for you, click apply today!

Android Developer/ Manchester /£35000 - £50000 per annum

View Vacancy

Sales Manager/ Manchester /£25000 - £35000 per annum

View Vacancy

Business Sales Floor Manager
Basic Salary up to £35,000 depending on experience OTE £50,000
Manchester City Centre - Near to Victoria Train Station
No Shifts! Monday to Friday 8.45am – 5.30pm
Fantastic benefits and earning potential!

Who we are
BrightHR is a people management software company and we are a blazing a trail for brilliant workplace cultures. Have a look at our feedback on Glassdoor to see what our team have to say!

Our solution enables businesses to effortlessly implement HR processes, from approving holidays, logging sickness and tracking lateness, managing the workforce rota & shifts, and organising HR documents. We also provide specialist knowledge on so many topics from employment law advice, Health and Safety and Insurance

What are we looking for?
We are looking for a confident, “hands on” proven, high performing Sales Team Leader to join our business at this exciting time. You will be part of a department which is responsible for the generation of demonstrations (and upsell opportunities) for our digital services. This is a critical role for the business to sustain and build on its success in the UK. The product itself being new to the Peninsula Group will see you offering ideas and feedback to the Head of Sales of ways to improve performance and sales conversion.

The ideal candidate will have a background in managing an outbound telephone-based Sales Team, driving quality and sales performance in a targeted and dynamic environment. You should not be afraid to challenge the team and should be a confident decision maker. Experience of working in a b2b environment is desirable, although not essential. A pro-active approach to management, coaching, pipeline & campaign planning and driving sales revenue are a must!

Day-to-Day Responsibilities

Recruiting, training, coaching and managing a high performing telesales team of up to 15 individuals
Developing & managing the CRM system to optimise data and leads
To provide daily, weekly, monthly and quarterly sales figures and MI
To regularly walk the sales floor to drive activity and performance and KPIs
Manipulate sales data to maximise opportunity
Campaign management
To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively
To introduce fresh incentives to motivate and drive the team.

What you Bring to the Team

Track record of managing a telephone based sales department
Ability to build, manage and drive sales performance in a targeted, entrepreneurial business
Ability to influence and liaise with all levels up to Directors
A consultative sales approach.

If this sounds like the right opportunity for your, click on the link to apply today!

Apprentice Finance Administrator/ Manchester /£15000 - £16000 per annum

View Vacancy

Online Relationship Coordinator/ Manchester /£0 - £25000 per annum

View Vacancy

Online Relationship (Reputation) Coordinator
Manchester City Centre, close to Victoria Station
9am - 5pm Monday - Friday - No evenings or weekends!
£25,000 Basic salary + Excellent Benefits package

Are you a confident communicator who is used to liaising with clients on consumer review sites? This is a fantastic opportunity to join our team and make a difference! You'll be driving and supporting the feedback from our clients who use our market leading Employment law and Health & Safety services.

Day to Day Responsibilities

Monitor review and social media posts to identify any negative content that is posted and respond to positive content.
Contact negative reviews with a view to resolving any issues within SLA.
Promote positive content through an online presence internally and externally.
Work closely with various stakeholders towards enhancing our online reputation even further.
Monthly and Bimonthly reporting of online activity to Directors & Senior Managers to include analysis and any updates on proactive actions taken.

Key skills to be a successful Online Relationship (Reputation) Coordinator

We need a confident communicator who can correspond with our clients online and over the phone as well as with internal stakeholders.
Ideally have experience in responding to reviews on social media / review sites such as Trustpilot, Facebook, Google, etc.
Deliver excellent customer service to our clients.
Excellent problem solving and analytical skills.
Have the tenacity and drive to resolve any issues.
Previous experience in a Customer service / complaint handling role.
Computer literate in MS packages and confidence leanring new systems.

What we can offer in return!

Basic salary of £25000
25 Days holiday which rises with service and of course an extra day off for your birthday!
Profit share scheme
Perkbox discounts
Access to Employee Assistance Programme
Team incentives and events
Fantastic working environment working within a well esablished client retention team

Who are we?
Since 1983 Peninsula has been providing HR and Health and Safety outsourcing to small businesses across the UK. We are the global leader in HR consultancy and software with over 100,000 clients worldwide.

If you have customer service /social media experience along with the confidence of problem solving then we want to hear from you!

Telephone Support Counsellor/ Manchester /Competitive

View Vacancy

Telephone Support Counsellor
Various locations including Manchester, Hinckley, Cork, Glasgow & remote!
£27,000 + excellent benefits package

Health Assured are the UK's leading provider of the Employee Assistance Programme (EAP).

We are currently seeking qualified counsellors to work on our helpline providing in the moment therapeutic support and guidance to individuals on a variety of different issues such as depression, anxiety, financial issues and bereavement.

We have opportunities open across several locations with various shift patterns available.

Responsibilities:

Provide “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
To provide an efficient and effective telephone counselling service to all callers
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
To take accurate information and record on the Health Assured data base
To arrange follow up and check in calls when deemed appropriate and in line with Health Assured’s call back policy
Conduct full and robust clinical assessments in accordance with Health Assured’s procedures, ensuring the most clinically appropriate support is identified
To effectively identify and manage risk in accordance with Health Assured’s “Risk Guidance Policy”
Demonstrate an ability to comply with clinical governance and management instruction set by Health Assured to ensure the most effective and clinically appropriate service is provided at all times
To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc
Work to and exceed individual and team goals as per the KPI framework
To monitor both a personal inbox and the Counselling Advice Inbox and to process and respond to any web enquiries and emails where appropriate, including processing EAP manager referrals and contacting the client within 24 hours of receipt
Aim to complete outbound calls within agreed service level agreement

Essential Skills:

Minimum diploma level 4 in Counselling (or equivalent)
To be a member or be eligible to be a member of the BACP (or equivalent)
Relevant telephone experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint)
High level of organisational ability; ability to work to tight deadlines and targets

What will you get in return?

BACP (or equivalent) membership paid for!
Up to £60 per month towards supervision & options for in-house supervision
25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Trauma and Wellbeing Coordinator/ Manchester /Competitive

View Vacancy

Clinical Coordinator
Manchester City Centre
Up to £21,000 DOE plus excellent benefits package

Health Assured are the UK's leading provider of the Employee Assistance Programme (EAP) and we are currently seeking a Coordinator for our Trauma and Wellbeing team.

Responsibilities:

To consult with clients and coordinate all Trauma and Wellbeing services, whilst considering clients wellbeing requirements and needs
Ensure debriefs are set up within a minimum of 24 hours and provide initial guidance and consultation
Ensure the training and workshop needs of external clients are correctly identified, and subsequently coordinated in line with request.
Ensure all requests for Mental Health First Aid training courses are effectively facilitated in line with the external client’s requirements.
Ensure all referrals are actioned and co-ordinated within SLA, and attendance records are provided to clients
To design and develop training webinars to external clients when required
Liaise with the relevant departments to ensure all materials and content regarding workshops and training are relevant, and in line with clinical and industry expectations.
Ensure all closing reports, evaluation sheets, and feedback is collected, reviewed, and stored after a workshop, training course, or onsite support has taken place.
To monitor, mentor and ensure the affiliate network are working in line with Health Assured clinical governance and embracing short-term workplace counselling.
Assist with the recruitment of new affiliate counsellors, wellbeing trainers, critical incident responders, and Mental Health First Aid trainers, across the UK, Ireland and Channel Islands, to meet the growth of Health Assured.
Ensure we hold accurate records for our in-house and affiliate network counsellors, trainers, and responders, updating system maps and databases when required.

Skills and Competencies:

Track record of meeting and exceeding KPI’s and targets.
Proven experience in coordinating multiple events and projects within a corporate setting.
Proven work experience in data entry, scheduling and diary management.
Ability to engage clients, colleagues and the most senior of management via telephone, face to face or written communications.

What will you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years' service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Trainee Digital Counsellor/ Manchester /Competitive

View Vacancy

Trainee Digital Counsellor
Manchester City Centre
Monday to Friday 8:30am-5:00pm/8:00am-4:30pm
Up to £20,000 plus excellent benefits package and fantastic career pathways

Health Assured are the UK's leading provider of the Employee Assistance Programme (EAP) and we are currently seeking a Trainee Digital Counsellor to provide emotional support and guidance via digital mediums to our clients.

Responsibilities:

To provide an efficient and effective digital counselling service to all service users.
To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc.
To manage the client portfolio of online CBT cases, ensuring appropriate reviews are conducted via email (minimum of 20 per day) and additional support is put in place where relevant.
To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed.
To take accurate information and record on the Health Assured data base.
Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department.
Respond to all web enquiries and tailor responses to meet individual requirements.
Provide “In the moment support” to service users via the live agent function.
To undertake training provided by Health Assured and to utilise appropriate skills within interactions, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc.
Understand and embrace a “Solution Focused Philosophy” in order to help a service user achieve an outcome in the shortest space of time possible.
Work in line with the Zero inbox policy and ensure all client queries are answered within our 2 hour service level agreement.

Skills and Competencies:

To be in current training towards achieving a minimum of level 4 Counselling Diploma
To be a trainee member of the BACP at a minimum
Relevant written communication experience
High level of computer literacy (MS Office, Word, Excel and PowerPoint) with outstanding written communication, motivational and engagement skills.

What will you get in return?

25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years' service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Fab Fridays- dress down & free treats
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Free annual flu vaccine
Private health insurance after 5 years service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription

Location:

Salary:

Careers at Peninsula

Do you have talent, drive and commitment?

How we reward your hard work

Day off for your birthday

Competitive holiday entitlement

Access to Perkbox discount club

Social events hosted throughout the year

Contributory pension scheme

Access to our Employee Assistance Programme

Life insurance cover

Private health cover (after 5 years’ service)

Employee Profit Share Scheme

One of the best companies to work for...

Current vacancies

Can't find a vacancy?

Can't find a vacancy?

Job Details

Apply for this job

Sorry

Suggested Resources

Latest Guides

Reasonable adjustments

Affairs at Work

Implied terms of a contract

Dismissal due to mental illness

Recent Blogs

Popular Downloads

Manual Handling Risk Assessment Template

Health & safety policy template

Health & Safety Policy Statement Template

Flexible working hours policy UK

Careers at Peninsula

Do you have talent, drive and commitment?

How we reward your hard work

Day off for your birthday

Competitive holiday entitlement

Access to Perkbox discount club

Social events hosted throughout the year

Contributory pension scheme

Access to our Employee Assistance Programme

Life insurance cover

Private health cover (after 5 years’ service)

Employee Profit Share Scheme

One of the best companies to work for...

Current vacancies

Can't find a vacancy?

Can't find a vacancy?

Job Details

Apply for this job

Sorry

Suggested Resources

Latest Guides

Reasonable adjustments

Affairs at Work

Implied terms of a contract

Dismissal due to mental illness

Recent Blogs

Should I pay staff extra for working on Christmas?

Q&A | Mandatory vaccination for healthcare workers in the UK

How to grow your business with Bright Exchange

My employee has long COVID: what should I do?

Popular Downloads

Manual Handling Risk Assessment Template

Health & safety policy template

Health & Safety Policy Statement Template

Flexible working hours policy UK

Thank you.