Peninsula gives me peace of mind
Assisted Services
Nicola Crawford is the Assistant Manager at Assisted Services – a care-at-home facility that deploys community carers to support people in their own homes.
When Nicola realised some of her employees were having trouble with timekeeping, she turned to Peninsula for support…
Nicola's HR challenge started with a troubling discovery.
Because her staff visit patients out in the community, no one can monitor them on the job. But due to a new rota system, she discovered that a number of workers weren’t showing up for work on time. Some were starting 30-45 minutes late – and getting paid for the time they weren’t working.
Nicola knew that if her carers weren’t arriving on time to deliver essential support, they were putting the welfare of their clients – and the reputation of the business – at serious risk.
Nicola knew she had to act fast. So, she reached out to her Peninsula employment law adviser, Tammy.
Nicola asked Tammy what her next steps should be to address the issue in line with HR rules.
So, Tammy gave her a list of important questions to ask her workers, and invitation letters inviting them to a disciplinary meeting.
And while Tammy said the offence was serious enough for dismissal, Nicola didn’t want to go down that road. So, they worked together to explore alternative options.
They settled on issuing the workers with written warnings. Tammy guided Nicola through this process and provided her with the necessary wording and paperwork.
With Peninsula support, Nicola had full confidence that she was doing everything correctly.
It gives me peace of mind
Peninsula is there to know that every step I'm doing is correct and that there's nothing I'm doing that I shouldn't be doing. And that helps give me peace of mind
By following the right disciplinary steps, Nicola was able to manage the situation without the risk of legal backlash.
And she’s since seen a huge difference in how her staff behave. Now, Nicola's workers arrive promptly on time for work. If they have to finish early for whatever reason, they give her a call first.
Having Peninsula’s support helps Nicola remain strong in her conviction. It means that, if any worker tries to raise a dispute with her, she knows she can hold her ground – because she knows she has followed the correct HR principles.
We have years of experience supporting businesses in the care sector with their HR and legal compliance, contact us today for more information.
I'm strong in my conviction
Even if staff are saying ‘you can’t do that’, I'm strong in my conviction that I can, because I've been given the right advice
Eliminate uncertainty when you have unlimited HR support...
When AI meets 40 years of Peninsula expertise... you get instant, expert answers to your HR and health & safety questions
Tens of thousands of business owners reduce risk and worry with Peninsula support. Discover their stories below…
Human resources
Macari Foundation
Lou Macari is a renowned former football player and manager, who is best known for playing over 400 games for Manchester United. Now, he is the owner of the Macari Foundation, a homeless charity. The foundation aims to provide safe and secure shelter for homeless people in Stoke-on-Trent. Here’s how he navigated a troubling legal claim with Peninsula’s support…
Human resources
Empower Youth Zones
Adam is CEO at Empower Youth Zones, a youth charity in Manchester. He explains how Peninsula refreshed his Health & Safety and HR processes, saving his charity time and money.
Human resources
NECL
Neil, CEO at IT and marketing agency NECL, discusses how he saves money with Peninsula's services compared to a solicitor
Human resources
Thistle Help
Laura is Director at Thistle Help – a retailer that sells mobility equipment. When she experienced issues with a new employee, she turned to Peninsula for support…
Human resources
Adham Hotels
Teresa, Group Revenue Manager at Adham Hotels, discusses how Peninsula helps drive HR confidence and consistency across the hotel group.
Human resources
Cambrian Credit Union
Ann is CEO at Cambrian Credit Union, a savings and loan provider in North Wales. Here's how she used Peninsula's services to resolve a broken relationship between two staff.
Human resources
Pro Touch SA CIC
Ash is CEO at Pro Touch SA CIC, a youth sporting academy organisation. He explains how Peninsula helps him secure essential funding...
Human resources
Solihull Vehicle Service Centre Ltd
Elaine and her husband founded Solihull Vehicle Service Centre in 2006. They run two garages, and offer car repairs, MOTs, and vehicle servicing.
Human resources
Advantage Smollan
Nelli is HR manager at Advantage Smollan, a global marketing agency. Faced with a costly tribunal claim from an ex-employee, Nelli worked with Peninsula to save time and reduce the risk to the business.