Peninsula gives me peace of mind

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Assisted Services

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  • Business size

    Medium business

  • Industry

    Health and social care

  • Support

    Unlimited HR support


Nicola Crawford is the Assistant Manager at Assisted Services – a care-at-home facility that deploys community carers to support people in their own homes.

When Nicola realised some of her employees were having trouble with timekeeping, she turned to Peninsula for support…

The situation

Nicola's HR challenge started with a troubling discovery.

Because her staff visit patients out in the community, no one can monitor them on the job. But due to a new rota system, she discovered that a number of workers weren’t showing up for work on time. Some were starting 30-45 minutes late – and getting paid for the time they weren’t working.

Nicola knew that if her carers weren’t arriving on time to deliver essential support, they were putting the welfare of their clients – and the reputation of the business – at serious risk.

Nicola knew she had to act fast. So, she reached out to her Peninsula employment law adviser, Tammy.

The solution

Nicola asked Tammy what her next steps should be to address the issue in line with HR rules.

So, Tammy gave her a list of important questions to ask her workers, and invitation letters inviting them to a disciplinary meeting.

And while Tammy said the offence was serious enough for dismissal, Nicola didn’t want to go down that road. So, they worked together to explore alternative options.

They settled on issuing the workers with written warnings. Tammy guided Nicola through this process and provided her with the necessary wording and paperwork.

With Peninsula support, Nicola had full confidence that she was doing everything correctly.

It gives me peace of mind

Peninsula is there to know that every step I'm doing is correct and that there's nothing I'm doing that I shouldn't be doing. And that helps give me peace of mind

- Nicola Crawford / Assistant Manager at Assisted Services

The outome

By following the right disciplinary steps, Nicola was able to manage the situation without the risk of legal backlash.

And she’s since seen a huge difference in how her staff behave. Now, Nicola's workers arrive promptly on time for work. If they have to finish early for whatever reason, they give her a call first.

Having Peninsula’s support helps Nicola remain strong in her conviction. It means that, if any worker tries to raise a dispute with her, she knows she can hold her ground – because she knows she has followed the correct HR principles.

I'm strong in my conviction

Even if staff are saying ‘you can’t do that’, I'm strong in my conviction that I can, because I've been given the right advice

- Nicola Crawford / Assistant Manager at Assisted Services

Lead an HR process with confidence

Eliminate uncertainty when you have unlimited HR support...

  • Unlimited support

    Nicola used Peninsula’s unlimited 24/7 advice to handle her situation. This meant she could call after hours – at a time that suited her schedule – to discuss the case in as much depth and as often as she liked.

  • Documentation

    Nicola received watertight written warnings and expert disciplinary invitation letters to share with her staff. This protected her against legal risk and saved her time in preparing the paperwork herself.

  • Legal advice

    Nicola felt comfortable taking disciplinary action, knowing that it was safe and sanctioned by an employment law expert.

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