Secure paper trail
Peninsula experts drafted letters of concern, performance templates, and disciplinary correspondence to give Laura a secure paper trail.
- Home
- Case Studies
- I felt confident going into meetings knowing I was doing it right
I felt confident going into meetings knowing I was doing it right
Thistle Help
- Industry
Retail
- Business size
Small business
- Support
Unlimited HR support
Introduction
Laura is Director at Thistle Help – a retailer that sells mobility equipment. When she experienced issues with a new employee, she turned to Peninsula for support…
The situation
Laura experienced issues with a new employee.
Poor performance. Failing to show up for work… Those were just some of the major concerns Laura had.
Laura wanted to deal with the situation in a safe and sensitive way – so she reached out to her Peninsula employment law adviser, Nicola.
The solution
Laura didn’t want to jump straight to dismissal.
So, after talking though various options with Nicola, she decided to give the employee the chance to improve.
Nicola created a formal performance plan for Laura and the employee to follow. This set out personalised criteria for the employee to work towards.
As part of this process, Nicola also provided watertight correspondence for Laura to pass onto the employee, like letters of concern and meeting invitations.
Nicola also reviewed everything Laura was saying and sharing – right down to the wording in Laura’s emails. This meant Laura had a paper trail to prove she followed all the right steps, at all the right times.
My adviser sent me the performance plan template to use
And the wording to use for when we were introducing this to the employee, like why we're doing it, and how often we're going to sit down. She also sent me a template to follow, and drafted up the letters of concern. I felt confident going into those meetings, knowing that I was doing it right
The outcome
When the employee’s situation grew worse, Laura needed to start the dismissal procedure.
But as difficult as this decision was, Laura didn’t have to worry about risk to the business.
With regular contact with Nicola, Laura went into the dismissal meeting feeling confident about what she needed to say. Then, she had watertight HR paperwork to back up her actions.
Having Peninsula as a safety net helped Laura to remain calm and confident during her toughest HR tasks.
I felt confident going into those meetings
It felt good to be able to phone and say, ‘Is this right, Nicola? Should I be doing this or am I doing this wrong?
The safer way to make tough HR decisions
Make your tough HR tasks easier with unlimited legal support
What Laura had to say...
Feefo Customer Rating 4.8 out of 5
Average Customer Rating:
4.8/5
Independent Service Rating based on 1444 verified reviews. Read all reviews
Try Brainbox for free today
When AI meets 40 years of Peninsula expertise... you get instant, expert answers to your HR and health & safety questions
Similar case studies
Tens of thousands of business owners reduce risk and worry with Peninsula support. Discover their stories below…
![A woman with blonde hair and a black sports top.]()
Human resources
Salford City FC
“It’s good to have that reassurance there”
Hannah is Director of People & Culture at Salford City FC. The football industry is fast-paced, so when Hannah is focused on HR, staff welfare, safeguarding, and a busy fixture schedule, it can be hard to keep up with employment law changes…
- Leisure
![A man in a shirt standing against a wall.]()
Human resources
Caroo
“Peninsula helped us to grow the business in a better way”
Gareth is managing director at Caroo, a tech platform that matches candidates with employers. Here’s why he chose Peninsula to help scale up his start-up…
- Start-up business
- Tech
![A group of women in uniform.]()
Human resources
Assisted Services
“It gives me peace of mind”
Nicola Crawford is the Assistant Manager at Assisted Services – a care-at-home facility that deploys community carers to support people in their own homes.
- 70 employees
- Health and social care
![A woman looking at her phone.]()
Human resources
Advantage Smollan
“If we used a solicitor, we would pay a lot more”
Nelli is HR manager at Advantage Smollan, a global marketing agency. Faced with a costly tribunal claim from an ex-employee, Nelli worked with Peninsula to save time and reduce the risk to the business.
- 150 employees
- Marketing
![The image shows the outside of a beauty salon.]()
Human resources
Beauty Boutique
“By putting my staff on watertight contracts, I felt secure”
Jo is the owner of Beauty Boutique, a beauty salon in Staffordshire. She chose to outsource her HR to Peninsula to navigate risky conduct issues.
- 6 employees
- Hair and beauty
![An employer looking through documents.]()
Human resources
Starboard Dining
“Without Peninsula, we’d need three or four HR staff”
Starboard Dining is a franchise group that manages 27 Pizza Hut delivery stores and two Wok to Walk restaurants. Here’s how Peninsula helps Will free up time and money for the business.
- 500-600 employees
- Hospitality
![Peninsula Group Limited - Peninsula client Rob Ballie smiling at the camera]()
Human resources
Cartwright Care
“Not being decisive would have bankrupted the company”
Cartwright Care owns two nursing homes. Rob Baillie, Head of Operations, oversaw the business’s first acquisition with Peninsula support.
- 2 care homes
- Health and social care
![A smiling man next to an open laptop.]()
Human resources
Umbrella.co.uk
“Peninsula’s support in solidifying our diversity policies has been invaluable”
CEO Nick describes how Umbrella.co.uk worked with Peninsula to guide, inform, and create a series of diversity policies.
- 60 employees
- Professional services
![Someone writing with a pen in a return to work meeting.]()
Human resources
SGN Ltd
“Peninsula is my safety net”
Trish is Central Operations Manager at SGN Ltd, a petrol forecourt operator. Here’s how Peninsula guides her through the tough TUPE process.
- 40 employees
- Retail
- Home
- Case Studies
- I felt confident going into meetings knowing I was doing it right