Since the mediation, everything’s much calmer and we’ve not had any more sickness
Since the mediation, everything’s much calmer and we’ve not had any more sickness
Cambrian Credit Union
Business size
20 employees
Industry
Financial services
Support
Face2Face services
Introduction
Cambrian Credit Union provides savings, loans, and financial support across Wales.
As the CEO, Ann has regularly reached out to Peninsula for HR advice over the years.
More recently, she used Peninsula’s Face2Face services to help repair a damaged relationship between two employees.
Here’s what happened…
The issue
Two members of staff were struggling to communicate or work together effectively.
Whenever they spoke, it heightened animosity and deepened existing issues.
This meant they were struggling to manage their workloads, especially as one employee started taking a lot of sick days – due to the stress that the issues caused.
The issues between the two employees damaged workplace morale, too. The bad atmosphere was noticeable and created tension across the entire office.
It was affecting the workload...
Obviously, it was putting more pressure on the manager. Then the other member of staff was having a lot of time off sick, and then there’d be more issues when they came back that caused a lot of stress. Plus, we have an open plan office, so the conflict had a huge impact on the rest of the team
- Ann / CEO at Cambrian Credit Union
The solution
Ann, and other managers in the team, had attempted to speak to the two members of staff to find a resolution. However, this didn’t work, and the issues continued to grow.
The managers then decided that mediation was the best option to bring the employees to an understanding.
Ann found that, previously, carrying out a mediation internally wasn’t successful. The existing relationships between the director and staff meant that the staff found it difficult to speak openly.
Whereas, with Peninsula, an external mediator leads the process. With no preformed opinions or relationships, this can encourage staff to talk more freely and less defensively.
So, Ann used Peninsula’s Face2Face services instead of managing it internally. Will, an accredited mediator from Peninsula, came to Cambrian Credit Union to start the process…
Previously we've done in house mediations ourselves...
...which weren’t as successful. The mediation with Peninsula has had a completely different effect. As Peninsula’s external, the staff felt there was less bias
- Ann / CEO at Cambrian Credit Union
What happened next
When Will came to the office, he spent the morning speaking to the employees separately.
Then, he pulled the two employees together in the afternoon, so they could share their thoughts. With careful questioning, Will managed to get the employees to open up about their experiences to each other.
Will then put together an action plan for both members of staff to follow, which aimed to tackle the specific issues between the employees.
This included practical recommendations, such as refraining from emailing during the busiest time of the day – an issue that one of the employees had shared privately.
Will met with both employees separately...
...and then he brought them together to talk through the issues and set objectives and a direction in place. And that seems to have worked really well
- Ann / CEO at Cambrian Credit Union
Ann
When we carried out a mediation ourselves, it wasn't as successful. I think as Peninsula are external, the employees felt there was less bias. Employees perceive it as they don't know anything about them beforehand, so they feel they can give their opinion without any preconceived ideas. By being completely impartial, I think that helps
- Ann / CEO at Cambrian Credit Union
And now...
As Will helped the employees understand each other’s point of view, they knew how to avoid aggravating each other.
As a result, they have much better and friendlier communication to this day.
Other members of staff commented on the noticeable improvement in atmosphere. Plus, the employee stopped taking as much sick leave, as they no longer felt anxious and stressed.
Now, the workers can collaborate and work together effectively – helping the business succeed.
Since the mediation...
we've not had any more sickness from the employee. Everything's much calmer and everybody gets on with their work
- Ann / CEO at Cambrian Credit Union
Why employers trust Peninsula for workplace mediation...
Instead of resolving a staff conflict internally, get better results by working with Peninsula's trained mediators
Affordable
For a one-off fee, an expert will deliver your workplace mediation - for much less than training yourself to do it
Impartial
It's important that a workplace mediator is neutral third party, as it reduces any bias or tension impacting the outcome
Accredited
Peninsula's workplace mediators are accredited by The Society of Mediators, so they're equipped with the latest training
Effective
Peninsula's workplace mediators resolve 98% of conflicts within one day, helping you move past disruptive disputes
Resolve workplace conflict with expert in-person support
With an accredited mediator from Peninsula, you can move past disruptive disputes - for an affordable one-off fee
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Since the mediation, everything’s much calmer and we’ve not had any more sickness