Cartwright Care | Peninsula case studies

Not being decisive would have bankrupted the company

“Not being decisive would have bankrupted the company”

Cartwright Care

Business size
Medium business
Industry
Health and social care
Support
Unlimited HR support

Introduction

Cartwright Care owns two nursing homes. Rob, Head of Operations, oversaw the business’s first acquisition with Peninsula support.

The issue

When Rob bought out a new care home, he encountered severe issues with the staff.

From a lack of efficiency to non-compliant management, the new home had many deep-rooted problems.

Worst of all, it risked failing a CQC inspection. Rob informed the CQC, who agreed the home was performing badly – which meant the local authority refused to place patients into Cartwright Care.

He knew he needed to carry out the disciplinary process, fast.

Thankfully, Rob had access to Peninsula’s unlimited employment law advice…

The solution

With unlimited 24/7 access to advice, Rob had the confidence to act quickly and decisively - and navigate the disciplinary process with start-to-finish support:

If we’d gone through the process without Peninsula...
...we might have been more reserved, more cautious, and not achieved the dismissal at all

- Rob / Head of Operations at Cartwright Care

Throughout the dismissal process, Rob knew he was on the right side of employment law. That’s because he shared everything he was sending over to his workers with his adviser, Samantha.

From disciplinary letters to emails, Samantha checked everything Rob was sending to the workers. She provided feedback to protect Rob from tribunal risk.

I knew we were following due process
“Anything I was sending out or recording would always be run by Samantha before we went to the next stage. It meant, from a legal and HR perspective, we knew we were following due process.”

- Rob Baillie / Head of Operations at Cartwright Care

The outcome

Without the previous managers, Rob could hire professional staff and introduce better processes. This meant Cartwright Care could remove its ‘inadequate’ CQC rating, admit patients, and provide them with high quality care.

As a result, Cartwright Care has since recovered and has nearly 80 percent occupancy – up from under 40 percent. Without Peninsula support, Rob doubts whether Cartwright Care would have survived.

And now, from redundancies to staff sickness, Rob can always make risk-free decisions – with unlimited support from Peninsula advisors.

Here at Peninsula, we have years of experience supporting businesses in the care sector with their legal and HR compliance - and we're waiting to help yours. Contact us today for more information.