“Not being decisive would have bankrupted the company”


The image shows a company logo that says Cartwright Care.

Cartwright Care

  • Business size

    Medium business

  • Industry

    Health and social care

  • Support

    Unlimited HR support

Introduction

Cartwright Care owns two nursing homes. Rob Baillie, Head of Operations, oversaw the business’s first acquisition with Peninsula support.

The issue

Cartwright Care bought out a nursing home. As part of the acquisition, the business took on 70 new employees. But soon into the takeover, Head of Operations Rob found that the home didn’t meet the high standards that Cartwright Care prides itself on…

From a lack of efficiency to non-compliant managers, the home had many deep-rooted issues. And worst of all, it risked failing a CQC inspection.

Rob informed the CQC, who agreed the home was performing badly – which meant the local authority refused to place patients into Cartwright Care.

So with the patients and the business at risk, Rob knew he needed to dismiss the managers.

The solution

Thankfully, Rob had access to Peninsula’s unlimited employment law advice. This gave him the confidence to act quickly and decisively, and navigate the disciplinary process with start-to-finish support:

“If we’d gone through the process without Peninsula, we might have been more reserved, more cautious, and not achieved the dismissal at all.”

Throughout the dismissal process, Rob knew he was on the right side of employment law. That’s because he shared everything he was sending over to his workers with his adviser, Samantha.

From disciplinary letters to emails, Samantha checked everything Rob was sending to the workers. She provided feedback to protect Rob from tribunal risk.

I knew we were following due process

“Anything I was sending out or recording would always be run by Samantha before we went to the next stage. It meant, from a legal and HR perspective, we knew we were following due process.”

- Rob Baillie / Head of Operations at Cartwright Care

The outcome

Without the previous managers, Rob could hire professional staff and introduce better processes. This meant Cartwright Care could remove its ‘inadequate’ CQC rating, admit patients, and provide them with high quality care.

As a result, Cartwright Care has since recovered and has nearly 80 percent occupancy – up from under 40 percent. Without Peninsula support, Rob doubts whether Cartwright Care would have survived.

And now, from redundancies to staff sickness, Rob can always make risk-free decisions – with unlimited support from Peninsula advisors. 

Peninsula Group Limited - Peninsula client Rob Baillie smiling at the camera
Rob Baillie

If we’d gone through the process without Peninsula, we might have been more reserved, more cautious, and not achieved the dismissal at all. Had we kept those people, would we have ever recovered? As we’d invested so much and so early on into a new business, not being decisive would have bankrupted the company

- Rob Baillie / Head of Operations at Cartwright Care

What Rob had to say...

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