Employee Relations Advisor

Position Overview: We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.

Please note: This role is 100% on-site in Downtown Toronto. 

Responsibilities:

• To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
• To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
• To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
• To actively own cases to resolution, building rapport and working relationships with clients on each interaction
• To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
• To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
• To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
• To log all advice accurately onto Salesforce and other systems
• To follow internal protocols for managing and escalating cases where applicable

Qualifications:

• CHRP/CPHR designation
• 5+ years of experience in an advising role
• Ability to work under pressure in a fast-moving, performance-driven environment
• Excellent communication skills
• Ability to juggle multiple tasks, prioritising your workload accordingly
• Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared
• service centre
• The ability to motivate yourself and those around you
• An organised self-starter with an enthusiasm for exceptional service delivery

Benefits:

• Day off on your birthday
• Enhanced Benefits with Health and Dental Coverage
• We offer a Registered Retirement Savings Plan (RRSP) Matching Program
• Downtown Location

Vacation Days increase after 2 and 5 years’ service