Employee Relations Advisor

Job Detail

Job Title: Employee Relations Advisor

Salary: $75,000 - $80,000

Location: Toronto

Posted: 28/02/2024


or call 0161 836 9043

Position Overview: We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.

Please note: This role is 100% on-site in Downtown Toronto. 


  • To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
  • To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
  • To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
  • To actively own cases to resolution, building rapport and working relationships with clients on each interaction
  • To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
  • To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
  • To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
  • To log all advice accurately onto Salesforce and other systems
  • To follow internal protocols for managing and escalating cases where applicable


  • CHRP/CPHR designation
  • 5+ years of experience in an advising role
  • Ability to work under pressure in a fast-moving, performance-driven environment
  • Excellent communication skills
  • Ability to juggle multiple tasks, prioritising your workload accordingly
  • Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared
  • service centre
  • The ability to motivate yourself and those around you
  • An organised self-starter with an enthusiasm for exceptional service delivery


  • Day off on your birthday
  • Enhanced Benefits with Health and Dental Coverage
  • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
  • Downtown Location

Vacation Days increase after 2 and 5 years’ service


or call 0161 836 9043

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