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Peninsula understand that it's difficult to be on top of everything


A company logo featuring a grey and green heart that integrates an arrow. It says 'Nurses Direct, Healthcare professionals'

Nurses Direct

A group of three people including a man who is holding a card, a woman who is holding a gift bag, and a man.
  • Support

    Unlimited HR and Health & Safety support

  • Business size

    150+ agency workers

  • Industry

    Health and social care

Intro

Nurses Direct is a healthcare recruitment company.

They recruit and deploy nurses to care homes across the South West. Company Director, Elisa, explains why she wanted support from Peninsula.

The situation

Elisa reached out to Peninsula for two reasons...

First, she needed support managing safety risks. Every business needs to appoint a ‘competent’ Health & Safety person by law – and Elisa initially took on this role herself.

But working alongside the care industry made this role challenging. Fast-changing CQC guidelines meant this role became too difficult to manage alone.

Secondly, she wanted to do more to support employee wellbeing. Working in the care industry is often emotionally demanding, and can impact nurses’ wellbeing. So, Elisa wanted to give workers access to professional counselling - to help them overcome any mental health challenge.

As we offer both unlimited Health & Safety services and employee wellbeing support, Elisa decided Peninsula was the right choice for Nurses Direct.

You have to be on top of everything all the time...

... it feels like regulations change every five minutes. Peninsula understand that it's difficult to stay on top of everything. That’s why they visit, and check you’re up to date

- Elisa / Director at Nurses Direct

How Peninsula helped

As a Peninsula client, Elisa now enjoys regular Health & Safety audits.

It means she feels confident she’s always in line with any new legislation.

Peninsula’s consultants will visit, and check for any gaps in her business’s policies or procedures. Then, they’ll create an action plan, and break it down into manageable chunks.

To help Elisa stay on top of her duties, her consultants will set up reminders on her online Health & Safety software – BrightSafe – which is included in her Peninsula package.

So, Elisa knows exactly what she needs to do to keep her business compliant, and when.

Often, legal changes means that Elisa needs new policies or contracts. When this happens, Peninsula’s documentation team will create the paperwork for her and upload it onto her software.

Plus, with Peninsula’s EAP, Elisa feels like she is fulfilling her role as a supportive employer. Whenever a nurse has had a difficult day, Elisa can direct them to unlimited counselling.

  • Online Health & Safety software

    Elisa can easily track all her Health & Safety duties in one place, with handy reminders and alerts.

  • Regular audits

    Elisa enjoys practical feedback and advice to keep her workplace safe and compliant with Health & Safety law.

  • Employee assistance programme

    Elisa’s staff have unlimited access to wellbeing support to overcome mental health challenges.

  • Documentation

    Elisa’s consultants will create contracts and health & safety policies for the business, saving her time and stress.

A group of three people including a man who is holding a card, a woman who is holding a gift bag, and a man.
Elisa

I often ring Peninsula if I'm dealing with something for the first time. And they give you all the answers, all the templates. If I have any other question after I read everything, I will call them again.

- Elisa / Director at Nurses Direct

Unlimited support to stay risk-free...

Along with Peninsula’s Health & Safety services, Elisa also has unlimited HR support.

Elisa finds this particularly useful to check whether she’s providing staff with the correct entitlements.

For example, Nurses Direct hire agency staff who work part-time. As they aren’t full-time ‘employees’, Peninsula’s advisers checked that Elisa was providing nurses with the right HR contracts.

Then, Elisa’s advisers set up new contracts for nurses, with clauses specific to agency workers.

Above all else, Elisa enjoys the reassurance that she won’t miss HR or Health & Safety updates. Employment law is complex and fast-changing – but having a friendly adviser to unpack any new changes makes it easy for Elisa to plan ahead.

Peninsula tell you about any new regulations

But they also send you information about new legislation, how you need to respond to them, and when. My adviser Olivia is patient and friendly – explaining everything in a way that’s very easy to understand

- Elisa / Director at Nurses Direct

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