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Peninsula’s support in solidifying our diversity policies has been invaluable

A company logo that says umbrella . co . uk


A smiling man next to an open laptop.
  • Business size

    Medium business

  • Support

    HR Documentation

  • Industry

    Professional services


As an accredited umbrella company, Umbrella.co.uk employs temporary workers and enables them to carry out several short-term contracts for agencies and end-clients.

They employ around 60 staff internally, but manage thousands of agency workers.

CEO Nick Holmes describes how they worked with Peninsula to solidify current practices around diversity into company policies.

The situation

Umbrella.co.uk builds a large percentage of their contractor base through connections with recruitment agencies.

These agencies refer their temp workers to Umbrella.co.uk to manage their payroll externally. So, it’s essential to build strong partnerships with recruitment agencies.

Understandably, agencies prefer to form partnerships with umbrella companies who champion workplace diversity.

It means that they generally only work with providers who share these values, and can demonstrate this in the form of written policies.

And while Umbrella.co.uk has always been a diversity-friendly business, they needed help proving this with solid policies.

It was important for us to evidence what we were already doing...

as a diverse and inclusive business, and to give our recruitment partners the confidence they needed that we were the right providers for their contractor workers

- Nick / CEO of Umbrella.co.uk

The solution

Wanting to create tangible policies, Nick reached out to Peninsula.

He was then quickly referred to Peninsula’s HR documentation team.

Drew, a specialist on this team, set up some meetings with Umbrella.co.uk. Once he got a thorough idea of what Nick wanted, he then sculpted the business’s processes to bring them in line with best practice – and created watertight paperwork to cement the changes.

One of the biggest changes included a new recruitment process. This involved asking agencies to use “blind” CVs – job applications without characteristics like gender or age. It means that candidates can’t accuse the business of bias.

Once the team was happy the policies reflected their values, it was time to roll them out. They wanted managers to fully embrace this new way of working.

So, Peninsula’s experts visited the team in their offices in Cheshire. They hosted a practical workshop to teach managers how to understand, implement, and embrace the new policies.

  • In-person workshops

    Peninsula hosted practical sessions to make sure managers understood how to implement the new policies

  • Bespoke policies

    Peninsula worked with Umbrella.co.uk to solidify their existing procedures and introduce new ones

A smiling man next to an open laptop.

We gave Drew an idea of what we wanted, and he seemed to grasp it very quickly. After Drew created the policies, Peninsula ran a workshop for our team leaders and senior managers, which was really informative.

- Nick / CEO at Umbrella.co.uk

The outcome

As a result, the new policies mean that recruitment agencies are now confident that Umbrella.co.uk put diversity at the front and centre of their business.

The Sales Director can simply share a copy of expert HR documentation with potential partners. And as Peninsula worked with the team to roll out the policies, he can explain how they’re reflected in day-to-day operations.

The business now regularly features on agencies’ preferred supplier lists, and is amongst the top umbrella service providers in the UK.

Both internal and external staff are now supported by robust policies...

that we created with Peninsula, and our clients have the evidence when considering Umbrella.co.uk for their preferred suppliers list

- Nick / CEO of Umbrella.co.uk

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